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David-NBC  
#1 Posted : Monday, February 27, 2017 2:07:10 PM(UTC)
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Hi,
Tried out VmixCall at home using two computers on local network and worked great.

Decided to try it out at the Church this morning but failed, no picture, no sound either end. The caller made contact with the Host and the host initiated the call but there was no picture or sound on the Call input. At the caller end his picture showed in the insert window but the rest remained blue no video and no sound.
After 60 mins it did come up with a error message displayed in the Call Manager.
It never Connected, do not know how to solve this?
The internet connection is good, can connect via remote software and view and listen to the videoing.
Do not know which server it refers to in the Log.

See attached Call Manager Log.

David
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vmixcall.txt (1kb) downloaded 12 time(s).

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DWAM  
#2 Posted : Monday, February 27, 2017 2:15:34 PM(UTC)
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Hi

Which browser did the guest use ?
David-NBC  
#3 Posted : Monday, February 27, 2017 4:13:33 PM(UTC)
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DWAM wrote:
Hi

Which browser did the guest use ?


Google Chrome Version 56.0.2924.87 States it is up todate.

David
DWAM  
#4 Posted : Monday, February 27, 2017 4:52:18 PM(UTC)
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As Martin said, try using appr.tc service with this guest to another browser to see if the problem is specific to vMix or not.
David-NBC  
#5 Posted : Tuesday, February 28, 2017 3:48:00 AM(UTC)
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DWAM wrote:
As Martin said, try using appr.tc service with this guest to another browser to see if the problem is specific to vMix or not.


How do I do that? Going to website appr.tc I just get a Black page.

David
ask  
#6 Posted : Tuesday, February 28, 2017 4:42:08 AM(UTC)
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David-NBC wrote:
DWAM wrote:
As Martin said, try using appr.tc service with this guest to another browser to see if the problem is specific to vMix or not.


How do I do that? Going to website appr.tc I just get a Black page.

David


That sounds like the issue is outside of vMix. Try another webRTC site using Chrome. i.e https://talky.io

Create a room and join it. At that point the browser should ask to use your camera and microphone. Allow it. If all is working you should see a small window with your webcam image displayed ( I am making the assumption that you have already installed a webcam on your machine!)

mjgraves  
#7 Posted : Tuesday, February 28, 2017 1:25:30 PM(UTC)
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You could also try Jitsi Meet. It's the closest thing to a Hangout you're going to find that's 100% straight WebRTC.
David-NBC  
#8 Posted : Tuesday, February 28, 2017 2:47:17 PM(UTC)
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ask wrote:
David-NBC wrote:
DWAM wrote:
As Martin said, try using appr.tc service with this guest to another browser to see if the problem is specific to vMix or not.


How do I do that? Going to website appr.tc I just get a Black page.

David


That sounds like the issue is outside of vMix. Try another webRTC site using Chrome. i.e https://talky.io

Create a room and join it. At that point the browser should ask to use your camera and microphone. Allow it. If all is working you should see a small window with your webcam image displayed ( I am making the assumption that you have already installed a webcam on your machine!)



Yes it works on https://talky.io

David
DWAM  
#9 Posted : Tuesday, February 28, 2017 3:22:24 PM(UTC)
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Quote:
Yes it works on https://talky.io


Good to know. However I guess Martin suggested appr.tc for a reason, certainly 'cos he shares source code with it for vMixCall.
Give it another try now that you have WebRTC working in your browser.
David-NBC  
#10 Posted : Tuesday, February 28, 2017 5:13:30 PM(UTC)
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DWAM wrote:
Quote:
Yes it works on https://talky.io


Good to know. However I guess Martin suggested appr.tc for a reason, certainly 'cos he shares source code with it for vMixCall.
Give it another try now that you have WebRTC working in your browser.


Yes it works in appr.tc ok

David
DWAM  
#11 Posted : Tuesday, February 28, 2017 5:20:30 PM(UTC)
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Ok... So what about vMix Call now?
Are you still trying the same guest you had trouble with initially?
David-NBC  
#12 Posted : Tuesday, February 28, 2017 5:27:56 PM(UTC)
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DWAM wrote:
Ok... So what about vMix Call now?
Are you still trying with the same guest you had trouble issue initially?


We will try again when at the Church and will let you know.

Thanks David.
David-NBC  
#13 Posted : Thursday, March 2, 2017 4:39:16 PM(UTC)
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Tried again at the Church but still failed to connect, but did come up with an Error as shown, call manager log attached.

David
File Attachment(s):
VmixCall-Manager.txt (2kb) downloaded 1 time(s).
David-NBC attached the following image(s):
Vmixcall-Error.png (29kb) downloaded 0 time(s).

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xaver  
#14 Posted : Thursday, March 2, 2017 4:48:47 PM(UTC)
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David-NBC wrote:
Tried again at the Church but still failed to connect, but did come up with an Error as shown, call manager log attached.

David


we have the same problem, when we use a smartphone with a 4G internet connection
the same smartphone connected with WLAN to the internet works very well

it seems the provider blocks the UDP port
David-NBC  
#15 Posted : Thursday, March 2, 2017 4:55:51 PM(UTC)
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xaver wrote:
David-NBC wrote:
Tried again at the Church but still failed to connect, but did come up with an Error as shown, call manager log attached.

David


we have the same problem, when we use a smartphone with a 4G internet connection
the same smartphone connected with WLAN to the internet works very well

it seems the provider blocks the UDP port


The Church is via a Landline through British Telecoms in the UK.

David.
mjgraves  
#16 Posted : Thursday, March 2, 2017 5:02:40 PM(UTC)
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David-NBC wrote:

The Church is via a Landline through British Telecoms in the UK.

David.


Landline? Dialup? Or DSL?

Have you tried https:/test.webrtc.org?
David-NBC  
#17 Posted : Thursday, March 2, 2017 5:24:41 PM(UTC)
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Broadband ADSL
David-NBC  
#18 Posted : Monday, March 13, 2017 5:46:48 PM(UTC)
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Have tried again with vMix 19 Preview - 19.0.0.33 and it works, great thanks very much Martin.

David
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