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David-NBC		#1 Posted : Monday, February 27, 2017 2:07:10 PM(UTC)
Rank: Member Groups: Registered Joined: 5/3/2016(UTC) Posts: 28 Location: United Kingdom Thanks: 4 times		Hi, Tried out VmixCall at home using two computers on local network and worked great. Decided to try it out at the Church this morning but failed, no picture, no sound either end. The caller made contact with the Host and the host initiated the call but there was no picture or sound on the Call input. At the caller end his picture showed in the insert window but the rest remained blue no video and no sound. After 60 mins it did come up with a error message displayed in the Call Manager. It never Connected, do not know how to solve this? The internet connection is good, can connect via remote software and view and listen to the videoing. Do not know which server it refers to in the Log. See attached Call Manager Log. David File Attachment(s): vmixcall.txt (1kb) downloaded 12 time(s). You cannot view/download attachments. Try to login or register.
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DWAM		#2 Posted : Monday, February 27, 2017 2:15:34 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/20/2014(UTC) Posts: 2,721 Location: Bordeaux, France Thanks: 243 times Was thanked: 794 time(s) in 589 post(s)		Hi Which browser did the guest use ?
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David-NBC		#3 Posted : Monday, February 27, 2017 4:13:33 PM(UTC)
Rank: Member Groups: Registered Joined: 5/3/2016(UTC) Posts: 28 Location: United Kingdom Thanks: 4 times		DWAM wrote: Hi Which browser did the guest use ? Google Chrome Version 56.0.2924.87 States it is up todate. David
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DWAM		#4 Posted : Monday, February 27, 2017 4:52:18 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/20/2014(UTC) Posts: 2,721 Location: Bordeaux, France Thanks: 243 times Was thanked: 794 time(s) in 589 post(s)		As Martin said, try using appr.tc service with this guest to another browser to see if the problem is specific to vMix or not.
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David-NBC		#5 Posted : Tuesday, February 28, 2017 3:48:00 AM(UTC)
Rank: Member Groups: Registered Joined: 5/3/2016(UTC) Posts: 28 Location: United Kingdom Thanks: 4 times		DWAM wrote: As Martin said, try using appr.tc service with this guest to another browser to see if the problem is specific to vMix or not. How do I do that? Going to website appr.tc I just get a Black page. David
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ask		#6 Posted : Tuesday, February 28, 2017 4:42:08 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 10/13/2012(UTC) Posts: 1,162 Location: Melbourne Thanks: 220 times Was thanked: 199 time(s) in 181 post(s)		David-NBC wrote: DWAM wrote: As Martin said, try using appr.tc service with this guest to another browser to see if the problem is specific to vMix or not. How do I do that? Going to website appr.tc I just get a Black page. David That sounds like the issue is outside of vMix. Try another webRTC site using Chrome. i.e https://talky.io Create a room and join it. At that point the browser should ask to use your camera and microphone. Allow it. If all is working you should see a small window with your webcam image displayed ( I am making the assumption that you have already installed a webcam on your machine!)
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mjgraves		#7 Posted : Tuesday, February 28, 2017 1:25:30 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/1/2015(UTC) Posts: 1,151 Location: Houston TX Thanks: 319 times Was thanked: 263 time(s) in 233 post(s)		You could also try Jitsi Meet. It's the closest thing to a Hangout you're going to find that's 100% straight WebRTC.
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David-NBC		#8 Posted : Tuesday, February 28, 2017 2:47:17 PM(UTC)
Rank: Member Groups: Registered Joined: 5/3/2016(UTC) Posts: 28 Location: United Kingdom Thanks: 4 times		ask wrote: David-NBC wrote: DWAM wrote: As Martin said, try using appr.tc service with this guest to another browser to see if the problem is specific to vMix or not. How do I do that? Going to website appr.tc I just get a Black page. David That sounds like the issue is outside of vMix. Try another webRTC site using Chrome. i.e https://talky.io Create a room and join it. At that point the browser should ask to use your camera and microphone. Allow it. If all is working you should see a small window with your webcam image displayed ( I am making the assumption that you have already installed a webcam on your machine!) Yes it works on https://talky.io David
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DWAM		#9 Posted : Tuesday, February 28, 2017 3:22:24 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/20/2014(UTC) Posts: 2,721 Location: Bordeaux, France Thanks: 243 times Was thanked: 794 time(s) in 589 post(s)		Quote: Yes it works on https://talky.io Good to know. However I guess Martin suggested appr.tc for a reason, certainly 'cos he shares source code with it for vMixCall. Give it another try now that you have WebRTC working in your browser.
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David-NBC		#10 Posted : Tuesday, February 28, 2017 5:13:30 PM(UTC)
Rank: Member Groups: Registered Joined: 5/3/2016(UTC) Posts: 28 Location: United Kingdom Thanks: 4 times		DWAM wrote: Quote: Yes it works on https://talky.io Good to know. However I guess Martin suggested appr.tc for a reason, certainly 'cos he shares source code with it for vMixCall. Give it another try now that you have WebRTC working in your browser. Yes it works in appr.tc ok David
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DWAM		#11 Posted : Tuesday, February 28, 2017 5:20:30 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/20/2014(UTC) Posts: 2,721 Location: Bordeaux, France Thanks: 243 times Was thanked: 794 time(s) in 589 post(s)		Ok... So what about vMix Call now? Are you still trying the same guest you had trouble with initially?
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David-NBC		#12 Posted : Tuesday, February 28, 2017 5:27:56 PM(UTC)
Rank: Member Groups: Registered Joined: 5/3/2016(UTC) Posts: 28 Location: United Kingdom Thanks: 4 times		DWAM wrote: Ok... So what about vMix Call now? Are you still trying with the same guest you had trouble issue initially? We will try again when at the Church and will let you know. Thanks David.
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David-NBC		#13 Posted : Thursday, March 2, 2017 4:39:16 PM(UTC)
Rank: Member Groups: Registered Joined: 5/3/2016(UTC) Posts: 28 Location: United Kingdom Thanks: 4 times		Tried again at the Church but still failed to connect, but did come up with an Error as shown, call manager log attached. David File Attachment(s): VmixCall-Manager.txt (2kb) downloaded 1 time(s). David-NBC attached the following image(s): Vmixcall-Error.png (29kb) downloaded 0 time(s). You cannot view/download attachments. Try to login or register.
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xaver		#14 Posted : Thursday, March 2, 2017 4:48:47 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 11/11/2016(UTC) Posts: 378 Location: Europe Thanks: 23 times Was thanked: 38 time(s) in 32 post(s)		David-NBC wrote: Tried again at the Church but still failed to connect, but did come up with an Error as shown, call manager log attached. David we have the same problem, when we use a smartphone with a 4G internet connection the same smartphone connected with WLAN to the internet works very well it seems the provider blocks the UDP port
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David-NBC		#15 Posted : Thursday, March 2, 2017 4:55:51 PM(UTC)
Rank: Member Groups: Registered Joined: 5/3/2016(UTC) Posts: 28 Location: United Kingdom Thanks: 4 times		xaver wrote: David-NBC wrote: Tried again at the Church but still failed to connect, but did come up with an Error as shown, call manager log attached. David we have the same problem, when we use a smartphone with a 4G internet connection the same smartphone connected with WLAN to the internet works very well it seems the provider blocks the UDP port The Church is via a Landline through British Telecoms in the UK. David.
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mjgraves		#16 Posted : Thursday, March 2, 2017 5:02:40 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/1/2015(UTC) Posts: 1,151 Location: Houston TX Thanks: 319 times Was thanked: 263 time(s) in 233 post(s)		David-NBC wrote: The Church is via a Landline through British Telecoms in the UK. David. Landline? Dialup? Or DSL? Have you tried https:/test.webrtc.org?
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David-NBC		#17 Posted : Thursday, March 2, 2017 5:24:41 PM(UTC)
Rank: Member Groups: Registered Joined: 5/3/2016(UTC) Posts: 28 Location: United Kingdom Thanks: 4 times		Broadband ADSL
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David-NBC		#18 Posted : Monday, March 13, 2017 5:46:48 PM(UTC)
Rank: Member Groups: Registered Joined: 5/3/2016(UTC) Posts: 28 Location: United Kingdom Thanks: 4 times		Have tried again with vMix 19 Preview - 19.0.0.33 and it works, great thanks very much Martin. David
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