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PTZ Optics Camera over NDI freezes
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Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times
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Our PTZ Optics NDI 30X Zoom freezes on an infrequent basis. The only fix is to reboot vMix. After the reboot, the camera is back on line.
Does anyone know of a simple reset procedure so we can recover without a reboot?
Does anyone know the root cause?
Under normal operation there does not appear to be anything wrong.
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Rank: Advanced Member
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Joined: 8/5/2017(UTC) Posts: 569 Location: Manitoba Thanks: 113 times Was thanked: 313 time(s) in 178 post(s)
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Check if you have the latest firmware installed.. I had an issue where PTZ Optics cameras would go out of sync when using NDI. Doing a firmware update solved the problem. It could be related to you issue ?
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Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times
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I'll download the latest and see if it fixes the problem. I know we are at least one revision behind. Thanks for your interest
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Joined: 8/2/2013(UTC) Posts: 1,072 Location: Fairhope, Alabama USA Thanks: 553 times Was thanked: 200 time(s) in 166 post(s)
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1 user thanked sinc747 for this useful post.
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Rank: Member
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Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times
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Do you know if doing the change maneuver will disrupt the existing presets. For example, we have multiple settings for the camera which froze, close up, far away, multi-view. Do we lose these if we do the change and select the frozen camera as the "new" camera?
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Rank: Advanced Member
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Joined: 8/2/2013(UTC) Posts: 1,072 Location: Fairhope, Alabama USA Thanks: 553 times Was thanked: 200 time(s) in 166 post(s)
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Originally Posted by: james.b.quinn@gmail.com Do you know if doing the change maneuver will disrupt the existing presets. For example, we have multiple settings for the camera which froze, close up, far away, multi-view. Do we lose these if we do the change and select the frozen camera as the "new" camera? Good question. Not sure. You may need to test this. - Tom
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Joined: 12/27/2012(UTC) Posts: 5,218 Location: Belgium Thanks: 291 times Was thanked: 955 time(s) in 790 post(s)
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Originally Posted by: james.b.quinn@gmail.com I'll give it a test - thanks for the idea Is there a point to posting the same response multiple times ? (3x so far)
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Rank: Member
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Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times
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No - just ran the software wrong
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