PTZ Optics Camera over NDI freezes - PTZOptics NDI Camera to vMix on a Dell Win 10 Freezes Options  Watch this topic  Print this topic » Normal Threaded

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james.b.quinn@gmail.com		#1 Posted : Sunday, December 26, 2021 5:28:11 AM(UTC)
Rank: Member Groups: Registered Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times		Our PTZ Optics NDI 30X Zoom freezes on an infrequent basis. The only fix is to reboot vMix. After the reboot, the camera is back on line. Does anyone know of a simple reset procedure so we can recover without a reboot? Does anyone know the root cause? Under normal operation there does not appear to be anything wrong.
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raugert		#2 Posted : Sunday, December 26, 2021 8:03:58 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/5/2017(UTC) Posts: 569 Location: Manitoba Thanks: 113 times Was thanked: 313 time(s) in 178 post(s)		Check if you have the latest firmware installed.. I had an issue where PTZ Optics cameras would go out of sync when using NDI. Doing a firmware update solved the problem. It could be related to you issue ?
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james.b.quinn@gmail.com		#3 Posted : Sunday, December 26, 2021 11:15:01 AM(UTC)
Rank: Member Groups: Registered Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times		I'll download the latest and see if it fixes the problem. I know we are at least one revision behind. Thanks for your interest
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sinc747		#4 Posted : Sunday, December 26, 2021 12:27:23 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 1,072 Location: Fairhope, Alabama USA Thanks: 553 times Was thanked: 200 time(s) in 166 post(s)		In a pinch, you might also trying "Changing" the Input, which allows you to re-fresh the Input for the camera. You can find Change on the General tab of your PTZ camera Input. https://www.vmix.com/help24/InputSettingsGeneral.html - Tom
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1 user thanked sinc747 for this useful post.		james.b.quinn@gmail.com on 12/26/2021(UTC)
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james.b.quinn@gmail.com		#5 Posted : Sunday, December 26, 2021 9:09:25 PM(UTC)
Rank: Member Groups: Registered Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times		Do you know if doing the change maneuver will disrupt the existing presets. For example, we have multiple settings for the camera which froze, close up, far away, multi-view. Do we lose these if we do the change and select the frozen camera as the "new" camera?
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sinc747		#6 Posted : Monday, December 27, 2021 1:46:19 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 1,072 Location: Fairhope, Alabama USA Thanks: 553 times Was thanked: 200 time(s) in 166 post(s)		Originally Posted by: james.b.quinn@gmail.com Do you know if doing the change maneuver will disrupt the existing presets. For example, we have multiple settings for the camera which froze, close up, far away, multi-view. Do we lose these if we do the change and select the frozen camera as the "new" camera? Good question. Not sure. You may need to test this. - Tom
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doggy		#7 Posted : Monday, December 27, 2021 5:12:42 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/27/2012(UTC) Posts: 5,218 Location: Belgium Thanks: 291 times Was thanked: 955 time(s) in 790 post(s)		Originally Posted by: james.b.quinn@gmail.com I'll give it a test - thanks for the idea Is there a point to posting the same response multiple times ? (3x so far)
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james.b.quinn@gmail.com		#8 Posted : Monday, December 27, 2021 12:03:59 PM(UTC)
Rank: Member Groups: Registered Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times		No - just ran the software wrong
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