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Audio problems live stream fb, Insta
Rank: Newbie
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Joined: 3/15/2023(UTC) Posts: 2 ![Germany Germany](/Content/images/flags/DE.png) Thanks: 1 times
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Hi there!
We are running in audio problems during the last 4 live streams on facebook and Insta. I'm trying to give a short overview of hardware and software:
We streamed from remote location with - LinkPi Hardware Encoder 1 (1080/30, 4k Bitrate VBR, AAC audio) for horizontal (fb, Youtube) - LinkPi Hardware Encoder 1 (720/30, 3k Bitrate VBR, AAC audio) for vertical (Insta) - SrtMiniServer UDP Bonding Agent (5g + LTE Telekom + LTE Vodefone + Starlink Priority)
to our studio with: - SRTMiniServer (where the streams arrive) SRT -> NDI - latest VMIX version (get horizontal source as NDI) - another Streamprogram to receive vertical as NDI
Everything works perfectly. Sound, video, VMIX calls, everything just fine!
Now the issue: Starting stream with the "another" program to Insta, sound complete broken - but in software perfect. Starting stream with VMIX to restream: Audio perfect until first users alerted "no sound" problems at around half an hour running. I checked it by phone: No audio :-( YouTube works fine (same restream).
After sad minutes until the stream comes to an end, we checked the facebook-Stream once again to recognize the moment where the sound gets lost and surprise: NO sound issues the complete stream O_o
Restream support analysed the stream with "no issues", so we are currently thinking about a problem by META because of the same problems with 2 different types of software and hardware. Could it be something about audio Codec?
Does anyone run into similar problems streaming to fb or Insta?
THX a lot Marco
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Rank: Advanced Member
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Joined: 3/7/2012(UTC) Posts: 2,621 ![Man Man](/Themes/yafpro/male.gif) Location: Canada Thanks: 33 times Was thanked: 503 time(s) in 472 post(s)
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![thanks](/Themes/yafpro/heart_small.png) 1 user thanked IceStream for this useful post.
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Rank: Newbie
Groups: Registered
Joined: 3/15/2023(UTC) Posts: 2 ![Germany Germany](/Content/images/flags/DE.png) Thanks: 1 times
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Originally Posted by: IceStream ![Go to Quoted Post Go to Quoted Post](/Themes/yafpro/icon_latest_reply.gif) @ Ice: That did it! Thank you so much - endless time wasted checking SRT configs. It was the Mono-Audio device, connected with XLR-to double-Chinch. Connected only 1 chinch and changed config to mono resolved the problem. Big thx once again! Marco
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