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mpoi  
#1 Posted : Friday, March 1, 2024 7:52:55 PM(UTC)
mpoi

Rank: Newbie

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Joined: 3/15/2023(UTC)
Posts: 2
Germany

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Hi there!

We are running in audio problems during the last 4 live streams on facebook and Insta. I'm trying to give a short overview of hardware and software:

We streamed from remote location with
- LinkPi Hardware Encoder 1 (1080/30, 4k Bitrate VBR, AAC audio) for horizontal (fb, Youtube)
- LinkPi Hardware Encoder 1 (720/30, 3k Bitrate VBR, AAC audio) for vertical (Insta)
- SrtMiniServer UDP Bonding Agent (5g + LTE Telekom + LTE Vodefone + Starlink Priority)

to our studio with:
- SRTMiniServer (where the streams arrive) SRT -> NDI
- latest VMIX version (get horizontal source as NDI)
- another Streamprogram to receive vertical as NDI

Everything works perfectly. Sound, video, VMIX calls, everything just fine!

Now the issue:
Starting stream with the "another" program to Insta, sound complete broken - but in software perfect.
Starting stream with VMIX to restream: Audio perfect until first users alerted "no sound" problems at around half an hour running. I checked it by phone: No audio :-( YouTube works fine (same restream).

After sad minutes until the stream comes to an end, we checked the facebook-Stream once again to recognize the moment where the sound gets lost and surprise: NO sound issues the complete stream O_o

Restream support analysed the stream with "no issues", so we are currently thinking about a problem by META because of the same problems with 2 different types of software and hardware. Could it be something about audio Codec?

Does anyone run into similar problems streaming to fb or Insta?

THX a lot
Marco
IceStream  
#2 Posted : Friday, March 1, 2024 9:41:03 PM(UTC)
IceStream

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Posts: 2,610
Man
Location: Canada

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Was thanked: 502 time(s) in 471 post(s)
@ mpoi

Possibly related to this:
https://www.vmix.com/kno...ery-low-muted-or-missing


Ice
thanks 1 user thanked IceStream for this useful post.
mpoi on 3/2/2024(UTC)
mpoi  
#3 Posted : Wednesday, March 6, 2024 1:01:55 AM(UTC)
mpoi

Rank: Newbie

Groups: Registered
Joined: 3/15/2023(UTC)
Posts: 2
Germany

Thanks: 1 times
Originally Posted by: IceStream Go to Quoted Post
@ mpoi

Possibly related to this:
https://www.vmix.com/kno...ery-low-muted-or-missing


Ice


@ Ice: That did it! Thank you so much - endless time wasted checking SRT configs. It was the Mono-Audio device, connected with XLR-to double-Chinch. Connected only 1 chinch and changed config to mono resolved the problem.

Big thx once again!

Marco

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