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Thom  
#1 Posted : Monday, April 20, 2020 2:23:05 AM(UTC)
Thom

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Hi Everyone!
I've used vMix before (although personally), however I uninstalled it because it was no longer needed and I needed the disk space. However, we're now going to use it at church, for live-streaming/mixing our services.
I'm having issues installing vMix (I purchased a new system between uses so there are no residual files).

When I run through the installer, when it gets to the bit where it runs all the DLL / AX files through regsvr32, I always have issues with vMixVideo.ax, with regsvr32 exiting with Error Code 0x3. (see screenshot)
UserPostedImage

I double check the directory to ensure that it's actually been extracted, it's there (see screenshot).
UserPostedImage

I then try to manually run the file through regsvr32, but it fails with the following error:
"The module "vMixVideo.ax" may not be compatible with the version of Windows that you're running. Check if the module is compatible with an x86 (32-bit) or x64 (64-bit) version of regsvr32.exe." (see screenshot)
UserPostedImage

I'm using Windows 10, Version 1909, Build 18363.778. (see screenshot
UserPostedImage

Some recent updates although I did have to replace my motherboard yesterday (from an MSI B360-based board) which is why there's a load of Driver Updates. (see screenshot)
UserPostedImage

My specs are:
  • CPU: Intel Core i5-9400F
  • RAM: 16GB DDR4-2666 Patriot Viper
  • Motherboard: Gigabyte Aorus H370 GAMING 3 WIFI (rev 1.0)
  • GPU: XFX Radeon RX 580 8GB GTS XXX Edition
  • Boot SSD: WD Blue 256 GB SATA M.2 SSD (C: Drive)
  • Drive 2: Seagate Barracuda 2TB 7200 RPM HDD


I've made sure that I'm using the latest download from the website, it is. I've tried installing about 8 times, all with the same outcome. Does anyone have any suggestions? Any support that can be provided will be greatly appreciated!
admin  
#2 Posted : Monday, April 20, 2020 2:40:11 AM(UTC)
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See here:

https://www.vmix.com/kno...cording-and-blank-inputs

(Error message is different but it is the same issue)
Thom  
#3 Posted : Monday, April 20, 2020 4:29:49 AM(UTC)
Thom

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Originally Posted by: admin Go to Quoted Post
See here:

https://www.vmix.com/kno...cording-and-blank-inputs

(Error message is different but it is the same issue)


Thanks for getting back to me. Unfortunately though, it's still happening (I've installed both x86 and x64). Same error, same file. Any more ideas?
ask  
#4 Posted : Monday, April 20, 2020 7:38:50 AM(UTC)
ask

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Have you tried running the installer as Administrator?
Thom  
#5 Posted : Tuesday, April 21, 2020 1:19:45 AM(UTC)
Thom

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Originally Posted by: ask Go to Quoted Post
Have you tried running the installer as Administrator?


Hi Ask, indeed I have. However, I suspect the issue is not with how I'm running the installer, but with the compatibility between vMixVideo.ax and my operating system since it doesn't want to register even when I try registering it manually through the Administrator Command Prompt using regsvr32.
ask  
#6 Posted : Tuesday, April 21, 2020 7:39:23 AM(UTC)
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OK. Something else is going on then. What I would do is re-image the PC. Do a complete install of win10, let all updates run. Then install vMix. I suspect you have another culprit stopping the installation.
Thom  
#7 Posted : Thursday, April 23, 2020 2:35:34 PM(UTC)
Thom

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Originally Posted by: ask Go to Quoted Post
OK. Something else is going on then. What I would do is re-image the PC. Do a complete install of win10, let all updates run. Then install vMix. I suspect you have another culprit stopping the installation.


OK, Thanks. I'll think about whether it's worth doing, and if I do then I'll get back to you soon.
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