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Ittaidv  
#1 Posted : Wednesday, March 19, 2014 7:07:06 AM(UTC)
Ittaidv

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We recorded a long livestream last sunday and had some issues:

The sound of the livestream was perfect, no issues there.

The sound of the recording was awfull, sometimes we had a minutes of white noise.

Our solution: we download the livestream and synchronise the sound.

Any idea what could have caused this problem?
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DDOtoo  
#2 Posted : Wednesday, March 19, 2014 9:08:29 AM(UTC)
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What software or platform do you use for your livestream? I have similar issues of sound problems using Vmix and Livestream for live streaming events. In Vmix I have options of different sound input and so I kept trying different inputs until I had one that works well for me. I realised that the computers own inbuilt mic was what was causing the horrible noise. In the livestream procaster software which I use to capture from Vmix I make sure that only the sound input "Speakers voice" is selected. By default both of the computer's inbuilt mic and speakers voice are selected. Removing the inbuilt mic resolved the sound issue. I also stopped using it in Vmix. I will rather use an external mic.
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Ittaidv  
#3 Posted : Wednesday, March 19, 2014 10:19:14 AM(UTC)
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DDOtoo wrote:
What software or platform do you use for your livestream? I have similar issues of sound problems using Vmix and Livestream for live streaming events. In Vmix I have options of different sound input and so I kept trying different inputs until I had one that works well for me. I realised that the computers own inbuilt mic was what was causing the horrible noise. In the livestream procaster software which I use to capture from Vmix I make sure that only the sound input "Speakers voice" is selected. By default both of the computer's inbuilt mic and speakers voice are selected. Removing the inbuilt mic resolved the sound issue. I also stopped using it in Vmix. I will rather use an external mic.



We use VMix built in streaming option to stream to livebeats.com.

I don't see any audio settings that are seperate for recording in Vmix or streaming out of Vmix. That's why it's so strange the audio of the recording went bad, while the streaming went perfect.
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admin  
#4 Posted : Wednesday, March 19, 2014 11:40:15 AM(UTC)
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Hi,

The recording should include a log file with it that might provide an indication as to why the audio had some issues.
Locate this log file and email it to us or post the contents of it here.

Regards,

Martin
vMix
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Ittaidv  
#5 Posted : Wednesday, March 19, 2014 5:23:58 PM(UTC)
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we split the recordings because we had a 4gb file limit on windows 7. We made 7 recordings:

1:

16/03/2014 14:17:14, Version: 11.0.0.66 x64
16/03/2014 14:17:14, Size: 1280x720
16/03/2014 14:17:14, System: PAL 50i or 25p
16/03/2014 14:17:14, Codec: H264
16/03/2014 14:17:14, Format: UYVY 16 1498831189
16/03/2014 14:17:14, AudioDevice: vMix Audio - System Mix
16/03/2014 14:17:14, AudioFormat: 44100 Hz 16 Bit 2 Channels
16/03/2014 14:17:14, AudioDelay: 0
16/03/2014 14:17:14, RestartInterval: 0
16/03/2014 14:17:14, BitRate: 16
16/03/2014 14:17:17, StartRecording
16/03/2014 16:12:48, StopRecording
16/03/2014 16:12:48, Duration: 01:55:31
16/03/2014 16:12:48, Frames: 173173
16/03/2014 16:12:48, DroppedFrames: 107
16/03/2014 16:12:48, DueToSourceFrameRate: 107
16/03/2014 16:12:48, DueToHardDiskOrCPU: 0
16/03/2014 16:12:48, DroppedSamples: 0
16/03/2014 16:12:48, MissedSamples: 0
16/03/2014 16:12:48, SyncedSamples: 0
16/03/2014 16:12:48, AudioOffset: 40
16/03/2014 16:12:48, AudioDelay: 0
16/03/2014 16:12:48, AudioEngine
16/03/2014 16:12:48, Running: True
16/03/2014 16:12:48, SampleRate: 48000hz 16 Bit
16/03/2014 16:12:48, MixingErrors: 0
16/03/2014 16:12:48, Streams
16/03/2014 16:12:48, Stream0
16/03/2014 16:12:48, Samples: 0
16/03/2014 16:12:48, Dropped: 0
16/03/2014 16:12:48, Latency: 0
16/03/2014 16:12:48, Stream1
16/03/2014 16:12:48, Samples: 50
16/03/2014 16:12:48, Dropped: 0
16/03/2014 16:12:48, Latency: 50
16/03/2014 16:12:48, Stream2
16/03/2014 16:12:48, Samples: 0
16/03/2014 16:12:48, Dropped: 0
16/03/2014 16:12:48, Latency: 0
16/03/2014 16:12:48, Stream3
16/03/2014 16:12:48, Samples: 193129
16/03/2014 16:12:48, Dropped: 0
16/03/2014 16:12:48, Latency: 2
16/03/2014 16:12:48, AudioInputs
16/03/2014 16:12:48, Decklink Video Capture (2)
16/03/2014 16:12:48, Latency: 110/80
16/03/2014 16:12:48, Dropped: 0
16/03/2014 16:12:48, Resampled: 400 ms
16/03/2014 16:12:48, Decklink Video Capture (3)
16/03/2014 16:12:48, Latency: 120/80
16/03/2014 16:12:48, Dropped: 0
16/03/2014 16:12:48, Resampled: 340 ms


2:

16/03/2014 14:17:14, Version: 11.0.0.66 x64
16/03/2014 14:17:14, Size: 1280x720
16/03/2014 14:17:14, System: PAL 50i or 25p
16/03/2014 14:17:14, Codec: H264
16/03/2014 14:17:14, Format: UYVY 16 1498831189
16/03/2014 14:17:14, AudioDevice: vMix Audio - System Mix
16/03/2014 14:17:14, AudioFormat: 44100 Hz 16 Bit 2 Channels
16/03/2014 14:17:14, AudioDelay: 0
16/03/2014 14:17:14, RestartInterval: 0
16/03/2014 14:17:14, BitRate: 16
16/03/2014 16:13:00, StartRecording
16/03/2014 16:51:21, StopRecording
16/03/2014 16:51:21, Duration: 00:38:20
16/03/2014 16:51:21, Frames: 57440
16/03/2014 16:51:21, DroppedFrames: 68
16/03/2014 16:51:21, DueToSourceFrameRate: 68
16/03/2014 16:51:21, DueToHardDiskOrCPU: 0
16/03/2014 16:51:21, DroppedSamples: 0
16/03/2014 16:51:21, MissedSamples: 0
16/03/2014 16:51:21, SyncedSamples: 0
16/03/2014 16:51:21, AudioOffset: 20
16/03/2014 16:51:21, AudioDelay: 0
16/03/2014 16:51:21, AudioEngine
16/03/2014 16:51:21, Running: True
16/03/2014 16:51:21, SampleRate: 48000hz 16 Bit
16/03/2014 16:51:21, MixingErrors: 0
16/03/2014 16:51:21, Streams
16/03/2014 16:51:21, Stream0
16/03/2014 16:51:21, Samples: 50
16/03/2014 16:51:21, Dropped: 0
16/03/2014 16:51:21, Latency: 50
16/03/2014 16:51:21, Stream1
16/03/2014 16:51:21, Samples: 0
16/03/2014 16:51:21, Dropped: 0
16/03/2014 16:51:21, Latency: 0
16/03/2014 16:51:21, Stream2
16/03/2014 16:51:21, Samples: 103858
16/03/2014 16:51:21, Dropped: 1
16/03/2014 16:51:21, Latency: 1
16/03/2014 16:51:21, Stream3
16/03/2014 16:51:21, Samples: 0
16/03/2014 16:51:21, Dropped: 0
16/03/2014 16:51:21, Latency: 0
16/03/2014 16:51:21, AudioInputs
16/03/2014 16:51:21, Decklink Video Capture (2)
16/03/2014 16:51:21, Latency: 120/80
16/03/2014 16:51:21, Dropped: 0
16/03/2014 16:51:21, Resampled: 630 ms
16/03/2014 16:51:21, Decklink Video Capture (3)
16/03/2014 16:51:21, Latency: 80/80
16/03/2014 16:51:21, Dropped: 0
16/03/2014 16:51:21, Resampled: 0 ms
16/03/2014 16:51:21, Decklink Video Capture
16/03/2014 16:51:21, Latency: 30/80
16/03/2014 16:51:21, Dropped: 0
16/03/2014 16:51:21, Resampled: 0 ms


3:

16/03/2014 14:17:14, Version: 11.0.0.66 x64
16/03/2014 14:17:14, Size: 1280x720
16/03/2014 14:17:14, System: PAL 50i or 25p
16/03/2014 14:17:14, Codec: H264
16/03/2014 14:17:14, Format: UYVY 16 1498831189
16/03/2014 14:17:14, AudioDevice: vMix Audio - System Mix
16/03/2014 14:17:14, AudioFormat: 44100 Hz 16 Bit 2 Channels
16/03/2014 14:17:14, AudioDelay: 0
16/03/2014 14:17:14, RestartInterval: 0
16/03/2014 14:17:14, BitRate: 16
16/03/2014 16:52:04, StartRecording
16/03/2014 18:20:05, StopRecording
16/03/2014 18:20:05, Duration: 01:28:02
16/03/2014 18:20:05, Frames: 132008
16/03/2014 18:20:05, DroppedFrames: 31
16/03/2014 18:20:05, DueToSourceFrameRate: 31
16/03/2014 18:20:05, DueToHardDiskOrCPU: 0
16/03/2014 18:20:05, DroppedSamples: 0
16/03/2014 18:20:05, MissedSamples: 0
16/03/2014 18:20:05, SyncedSamples: 0
16/03/2014 18:20:05, AudioOffset: 40
16/03/2014 18:20:05, AudioDelay: 0
16/03/2014 18:20:05, AudioEngine
16/03/2014 18:20:05, Running: True
16/03/2014 18:20:05, SampleRate: 48000hz 16 Bit
16/03/2014 18:20:05, MixingErrors: 0
16/03/2014 18:20:05, Streams
16/03/2014 18:20:05, Stream0
16/03/2014 18:20:05, Samples: 370077
16/03/2014 18:20:05, Dropped: 3
16/03/2014 18:20:05, Latency: 2
16/03/2014 18:20:05, Stream1
16/03/2014 18:20:05, Samples: 0
16/03/2014 18:20:05, Dropped: 0
16/03/2014 18:20:05, Latency: 0
16/03/2014 18:20:05, Stream2
16/03/2014 18:20:05, Samples: 50
16/03/2014 18:20:05, Dropped: 0
16/03/2014 18:20:05, Latency: 50
16/03/2014 18:20:05, Stream3
16/03/2014 18:20:05, Samples: 0
16/03/2014 18:20:05, Dropped: 0
16/03/2014 18:20:05, Latency: 0
16/03/2014 18:20:05, AudioInputs
16/03/2014 18:20:05, Decklink Video Capture (2)
16/03/2014 18:20:05, Latency: 120/80
16/03/2014 18:20:05, Dropped: 0
16/03/2014 18:20:05, Resampled: 890 ms
16/03/2014 18:20:05, Decklink Video Capture (3)
16/03/2014 18:20:05, Latency: 90/80
16/03/2014 18:20:05, Dropped: 0
16/03/2014 18:20:05, Resampled: 20 ms
16/03/2014 18:20:05, Decklink Video Capture
16/03/2014 18:20:05, Latency: 40/80
16/03/2014 18:20:05, Dropped: 0
16/03/2014 18:20:05, Resampled: 0 ms


4:

16/03/2014 14:17:14, Version: 11.0.0.66 x64
16/03/2014 14:17:14, Size: 1280x720
16/03/2014 14:17:14, System: PAL 50i or 25p
16/03/2014 14:17:14, Codec: H264
16/03/2014 14:17:14, Format: UYVY 16 1498831189
16/03/2014 14:17:14, AudioDevice: vMix Audio - System Mix
16/03/2014 14:17:14, AudioFormat: 44100 Hz 16 Bit 2 Channels
16/03/2014 14:17:14, AudioDelay: 0
16/03/2014 14:17:14, RestartInterval: 0
16/03/2014 14:17:14, BitRate: 16
16/03/2014 18:20:08, StartRecording
16/03/2014 19:29:31, StopRecording
16/03/2014 19:29:31, Duration: 01:09:23
16/03/2014 19:29:31, Frames: 104055
16/03/2014 19:29:31, DroppedFrames: 17
16/03/2014 19:29:31, DueToSourceFrameRate: 17
16/03/2014 19:29:31, DueToHardDiskOrCPU: 0
16/03/2014 19:29:31, DroppedSamples: 0
16/03/2014 19:29:31, MissedSamples: 0
16/03/2014 19:29:31, SyncedSamples: 0
16/03/2014 19:29:31, AudioOffset: 40
16/03/2014 19:29:31, AudioDelay: 0
16/03/2014 19:29:31, AudioEngine
16/03/2014 19:29:31, Running: True
16/03/2014 19:29:31, SampleRate: 48000hz 16 Bit
16/03/2014 19:29:31, MixingErrors: 0
16/03/2014 19:29:31, Streams
16/03/2014 19:29:31, Stream0
16/03/2014 19:29:31, Samples: 578357
16/03/2014 19:29:31, Dropped: 4
16/03/2014 19:29:31, Latency: 1
16/03/2014 19:29:31, Stream1
16/03/2014 19:29:31, Samples: 0
16/03/2014 19:29:31, Dropped: 0
16/03/2014 19:29:31, Latency: 0
16/03/2014 19:29:31, Stream2
16/03/2014 19:29:31, Samples: 50
16/03/2014 19:29:31, Dropped: 0
16/03/2014 19:29:31, Latency: 50
16/03/2014 19:29:31, Stream3
16/03/2014 19:29:31, Samples: 0
16/03/2014 19:29:31, Dropped: 0
16/03/2014 19:29:31, Latency: 0
16/03/2014 19:29:31, AudioInputs
16/03/2014 19:29:31, Decklink Video Capture (2)
16/03/2014 19:29:31, Latency: 120/80
16/03/2014 19:29:31, Dropped: 0
16/03/2014 19:29:31, Resampled: 1090 ms
16/03/2014 19:29:31, Decklink Video Capture (3)
16/03/2014 19:29:31, Latency: 50/80
16/03/2014 19:29:31, Dropped: 0
16/03/2014 19:29:31, Resampled: 0 ms
16/03/2014 19:29:31, Decklink Video Capture
16/03/2014 19:29:31, Latency: 70/80
16/03/2014 19:29:31, Dropped: 0
16/03/2014 19:29:31, Resampled: 0 ms


5:

16/03/2014 14:17:14, Version: 11.0.0.66 x64
16/03/2014 14:17:14, Size: 1280x720
16/03/2014 14:17:14, System: PAL 50i or 25p
16/03/2014 14:17:14, Codec: H264
16/03/2014 14:17:14, Format: UYVY 16 1498831189
16/03/2014 14:17:14, AudioDevice: vMix Audio - System Mix
16/03/2014 14:17:14, AudioFormat: 44100 Hz 16 Bit 2 Channels
16/03/2014 14:17:14, AudioDelay: 0
16/03/2014 14:17:14, RestartInterval: 0
16/03/2014 14:17:14, BitRate: 16
16/03/2014 19:29:36, StartRecording
16/03/2014 20:19:42, StopRecording
16/03/2014 20:19:42, Duration: 00:50:06
16/03/2014 20:19:42, Frames: 75075
16/03/2014 20:19:42, DroppedFrames: 57
16/03/2014 20:19:42, DueToSourceFrameRate: 57
16/03/2014 20:19:42, DueToHardDiskOrCPU: 0
16/03/2014 20:19:42, DroppedSamples: 0
16/03/2014 20:19:42, MissedSamples: 0
16/03/2014 20:19:42, SyncedSamples: 0
16/03/2014 20:19:42, AudioOffset: 40
16/03/2014 20:19:42, AudioDelay: 0
16/03/2014 20:19:42, AudioEngine
16/03/2014 20:19:42, Running: True
16/03/2014 20:19:42, SampleRate: 48000hz 16 Bit
16/03/2014 20:19:42, MixingErrors: 0
16/03/2014 20:19:42, Streams
16/03/2014 20:19:42, Stream0
16/03/2014 20:19:42, Samples: 728913
16/03/2014 20:19:42, Dropped: 5
16/03/2014 20:19:42, Latency: 1
16/03/2014 20:19:42, Stream1
16/03/2014 20:19:42, Samples: 0
16/03/2014 20:19:42, Dropped: 0
16/03/2014 20:19:42, Latency: 0
16/03/2014 20:19:42, Stream2
16/03/2014 20:19:42, Samples: 50
16/03/2014 20:19:42, Dropped: 0
16/03/2014 20:19:42, Latency: 50
16/03/2014 20:19:42, Stream3
16/03/2014 20:19:42, Samples: 0
16/03/2014 20:19:42, Dropped: 0
16/03/2014 20:19:42, Latency: 0
16/03/2014 20:19:42, AudioInputs
16/03/2014 20:19:42, Decklink Video Capture (2)
16/03/2014 20:19:42, Latency: 110/80
16/03/2014 20:19:42, Dropped: 0
16/03/2014 20:19:42, Resampled: 1220 ms
16/03/2014 20:19:42, Decklink Video Capture (3)
16/03/2014 20:19:42, Latency: 70/80
16/03/2014 20:19:42, Dropped: 0
16/03/2014 20:19:42, Resampled: 0 ms
16/03/2014 20:19:42, Decklink Video Capture
16/03/2014 20:19:42, Latency: 30/80
16/03/2014 20:19:42, Dropped: 0
16/03/2014 20:19:42, Resampled: 0 ms


6:

16/03/2014 14:17:14, Version: 11.0.0.66 x64
16/03/2014 14:17:14, Size: 1280x720
16/03/2014 14:17:14, System: PAL 50i or 25p
16/03/2014 14:17:14, Codec: H264
16/03/2014 14:17:14, Format: UYVY 16 1498831189
16/03/2014 14:17:14, AudioDevice: vMix Audio - System Mix
16/03/2014 14:17:14, AudioFormat: 44100 Hz 16 Bit 2 Channels
16/03/2014 14:17:14, AudioDelay: 0
16/03/2014 14:17:14, RestartInterval: 0
16/03/2014 14:17:14, BitRate: 16
16/03/2014 20:19:45, StartRecording
16/03/2014 21:10:01, StopRecording
16/03/2014 21:10:01, Duration: 00:50:16
16/03/2014 21:10:01, Frames: 75075
16/03/2014 21:10:01, DroppedFrames: 301
16/03/2014 21:10:01, DueToSourceFrameRate: 301
16/03/2014 21:10:01, DueToHardDiskOrCPU: 0
16/03/2014 21:10:01, DroppedSamples: 0
16/03/2014 21:10:01, MissedSamples: 0
16/03/2014 21:10:01, SyncedSamples: 0
16/03/2014 21:10:01, AudioOffset: 40
16/03/2014 21:10:01, AudioDelay: 0
16/03/2014 21:10:01, AudioEngine
16/03/2014 21:10:01, Running: True
16/03/2014 21:10:01, SampleRate: 48000hz 16 Bit
16/03/2014 21:10:01, MixingErrors: 0
16/03/2014 21:10:01, Streams
16/03/2014 21:10:01, Stream0
16/03/2014 21:10:01, Samples: 879884
16/03/2014 21:10:01, Dropped: 6
16/03/2014 21:10:01, Latency: 1
16/03/2014 21:10:01, Stream1
16/03/2014 21:10:01, Samples: 0
16/03/2014 21:10:01, Dropped: 0
16/03/2014 21:10:01, Latency: 0
16/03/2014 21:10:01, Stream2
16/03/2014 21:10:01, Samples: 50
16/03/2014 21:10:01, Dropped: 1
16/03/2014 21:10:01, Latency: 49
16/03/2014 21:10:01, Stream3
16/03/2014 21:10:01, Samples: 0
16/03/2014 21:10:01, Dropped: 0
16/03/2014 21:10:01, Latency: 0
16/03/2014 21:10:01, AudioInputs
16/03/2014 21:10:01, Decklink Video Capture (2)
16/03/2014 21:10:01, Latency: 60/80
16/03/2014 21:10:01, Dropped: 0
16/03/2014 21:10:01, Resampled: 0 ms
16/03/2014 21:10:01, Decklink Video Capture (3)
16/03/2014 21:10:01, Latency: 40/80
16/03/2014 21:10:01, Dropped: 0
16/03/2014 21:10:01, Resampled: 0 ms
16/03/2014 21:10:01, Decklink Video Capture
16/03/2014 21:10:01, Latency: 90/80
16/03/2014 21:10:01, Dropped: 0
16/03/2014 21:10:01, Resampled: 10 ms

7:

16/03/2014 14:17:14, Version: 11.0.0.66 x64
16/03/2014 14:17:14, Size: 1280x720
16/03/2014 14:17:14, System: PAL 50i or 25p
16/03/2014 14:17:14, Codec: H264
16/03/2014 14:17:14, Format: UYVY 16 1498831189
16/03/2014 14:17:14, AudioDevice: vMix Audio - System Mix
16/03/2014 14:17:14, AudioFormat: 44100 Hz 16 Bit 2 Channels
16/03/2014 14:17:14, AudioDelay: 0
16/03/2014 14:17:14, RestartInterval: 0
16/03/2014 14:17:14, BitRate: 16
16/03/2014 21:10:07, StartRecording
16/03/2014 22:01:22, StopRecording
16/03/2014 22:01:22, Duration: 00:51:15
16/03/2014 22:01:22, Frames: 75844
16/03/2014 22:01:22, DroppedFrames: 1042
16/03/2014 22:01:22, DueToSourceFrameRate: 1042
16/03/2014 22:01:22, DueToHardDiskOrCPU: 0
16/03/2014 22:01:22, DroppedSamples: 0
16/03/2014 22:01:22, MissedSamples: 0
16/03/2014 22:01:22, SyncedSamples: 0
16/03/2014 22:01:22, AudioOffset: 40
16/03/2014 22:01:22, AudioDelay: 0
16/03/2014 22:01:22, AudioEngine
16/03/2014 22:01:22, Running: True
16/03/2014 22:01:22, SampleRate: 48000hz 16 Bit
16/03/2014 22:01:22, MixingErrors: 0
16/03/2014 22:01:22, Streams
16/03/2014 22:01:22, Stream0
16/03/2014 22:01:22, Samples: 1033933
16/03/2014 22:01:22, Dropped: 6
16/03/2014 22:01:22, Latency: 2
16/03/2014 22:01:22, Stream1
16/03/2014 22:01:22, Samples: 0
16/03/2014 22:01:22, Dropped: 0
16/03/2014 22:01:22, Latency: 0
16/03/2014 22:01:22, Stream2
16/03/2014 22:01:22, Samples: 50
16/03/2014 22:01:22, Dropped: 0
16/03/2014 22:01:22, Latency: 50
16/03/2014 22:01:22, Stream3
16/03/2014 22:01:22, Samples: 0
16/03/2014 22:01:22, Dropped: 0
16/03/2014 22:01:22, Latency: 0
16/03/2014 22:01:22, AudioInputs
16/03/2014 22:01:22, Decklink Video Capture (2)
16/03/2014 22:01:22, Latency: 70/80
16/03/2014 22:01:22, Dropped: 0
16/03/2014 22:01:22, Resampled: 0 ms
16/03/2014 22:01:22, Decklink Video Capture (3)
16/03/2014 22:01:22, Latency: 100/80
16/03/2014 22:01:22, Dropped: 0
16/03/2014 22:01:22, Resampled: 10 ms
16/03/2014 22:01:22, Decklink Video Capture
16/03/2014 22:01:22, Latency: 70/80
16/03/2014 22:01:22, Dropped: 0
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admin  
#6 Posted : Wednesday, March 19, 2014 11:44:36 PM(UTC)
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"vMix Audio" should be used as the audio source instead of "vMix Audio - System Mix"
The system mix version is actually being removed from vMix 12 onwards due to some issues on some machines.
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Ittaidv on 3/20/2014(UTC)
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#7 Posted : Thursday, March 20, 2014 8:06:58 AM(UTC)
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admin wrote:
"vMix Audio" should be used as the audio source instead of "vMix Audio - System Mix"
The system mix version is actually being removed from vMix 12 onwards due to some issues on some machines.



Damn, now we know this for the rest of our lives!
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Sound issues (General Discussion)
by Ñu Teatro 1/25/2014 2:10:42 PM(UTC)
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