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Grooveex.dll crashing vMix - Grooveex.dll causing vMix to crash
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mazranz  
#1 Posted : Thursday, December 10, 2020 10:49:32 AM(UTC)
mazranz

Rank: Newbie

Groups: Registered
Joined: 12/10/2020(UTC)
Posts: 4
Malaysia
Location: Kuala Lumpur
Hi guys,

my vMix is crashing big time today caused by Grooveex.dll.

Anyone got this problem before?

I was working fine yesterday. Nothing was updated between now and then.

This morning the program would stay on only for a minute before crashing.

Thanks!

Code:
Faulting application name: vMix64.exe, version: 23.0.0.66, time stamp: 0x5fa393f2
Faulting module name: GROOVEEX.DLL, version: 16.0.12527.21322, time stamp: 0x5fa34595
Exception code: 0xc0000005
Fault offset: 0x0000000000006c82
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14


Code:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2020-12-10T00:36:48.6686661Z" /> 
  <EventRecordID>7073</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>VMIX7</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>vMix64.exe</Data> 
  <Data>23.0.0.66</Data> 
  <Data>5fa393f2</Data> 
  <Data>GROOVEEX.DLL</Data> 
  <Data>16.0.12527.21322</Data> 
  <Data>5fa34595</Data> 
  <Data>c0000005</Data> 
  <Data>0000000000006c82</Data> 
  </EventData>
  </Event>
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Vince Beck  
#2 Posted : Thursday, December 10, 2020 11:18:27 AM(UTC)
Vince Beck

Rank: Advanced Member

Groups: Registered
Joined: 7/28/2019(UTC)
Posts: 351
United States
Location: Santa Rosa

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Was thanked: 53 time(s) in 51 post(s)
Try removing OneDrive.
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mazranz  
#3 Posted : Thursday, December 10, 2020 9:26:34 PM(UTC)
mazranz

Rank: Newbie

Groups: Registered
Joined: 12/10/2020(UTC)
Posts: 4
Malaysia
Location: Kuala Lumpur
Another crash today after removing One Drive, at the end of the day.

ntshrui.dll

just happen out of the blue after being stable for the last 8 hours :(

What gives??!

Quote:
Log Name: Application
Source: Application Error
Date: 12/10/2020 7:16:25 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: VMIX7
Description:
Faulting application name: vMix64.exe, version: 23.0.0.66, time stamp: 0x5fa393f2
Faulting module name: ntshrui.dll, version: 6.2.19041.610, time stamp: 0x80fd59b2
Exception code: 0xc0000005
Fault offset: 0x000000000001215f
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-10T11:16:25.9471334Z" />
<EventRecordID>7660</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>VMIX7</Computer>
<Security />
</System>
<EventData>
<Data>vMix64.exe</Data>
<Data>23.0.0.66</Data>
<Data>5fa393f2</Data>
<Data>ntshrui.dll</Data>
<Data>6.2.19041.610</Data>
<Data>80fd59b2</Data>
<Data>c0000005</Data>
<Data>000000000001215f</Data>
</EventData>
</Event>
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admin  
#4 Posted : Friday, December 11, 2020 2:28:21 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,214
Man
Location: Gold Coast, Australia

Was thanked: 4302 time(s) in 1523 post(s)
The randomness of these errors indicates a fault on the system unfortunately, possibly driver or hardware related.
A good first step would be to reinstall Windows in case something is corrupt and check for the latest drivers for everything.

Failing that begins the long process of replacing items one by one until the culprit is found.

These issues are extremely rare which makes it harder to know what the cause is.
(For example these errors have never occurred on our systems here at vMix and we test many computers and laptops on a regular basis)

Regards,

Martin
vMix
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thanks 1 user thanked admin for this useful post.
eduardocfs on 12/11/2020(UTC)
mazranz  
#5 Posted : Friday, December 11, 2020 11:23:53 AM(UTC)
mazranz

Rank: Newbie

Groups: Registered
Joined: 12/10/2020(UTC)
Posts: 4
Malaysia
Location: Kuala Lumpur
Yes. That is my conclusion too.

But it was during an event and that option was not possible until the weekend. Luckily it was just handling in house tvs and not stage and broascast.

Btw, system is a few months old only. Hardware is:

- Ryzen 3 3800xt
- 32gb ram
- zotac 3070
- aver media gamer 4k

Problems only started recently after updating windows to latest available.

Will use your suggestion and check stability again.

Thanks.
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RJF  
#6 Posted : Sunday, December 27, 2020 5:46:36 AM(UTC)
RJF

Rank: Member

Groups: Registered
Joined: 12/4/2016(UTC)
Posts: 18
Man
France
Location: Strasbourg

Thanks: 3 times
Hi everyone,

Report a crash today during a stream on a brand new laptop ("Lenovo Legion 5 15ARH05H - Ryzen 7 4800H, 32 Go de RAM, 512 Go SSD, RTX 2060 (6 Go).

vmmix crashed (the software shutdown with no warning : I could relaunch and continued the stream).
Latest drivers installed, temperature of the CPU was no more than 75°. First part of the stream lasted 2h43 minutes, 2nd part 1h30.

Here's the event viewer report :

Nom de l’application défaillante vMix64.exe, version : 23.0.0.66, horodatage : 0x5fa393f2
Nom du module défaillant : ntshrui.dll, version : 6.2.19041.610, horodatage : 0x80fd59b2
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000001215f
ID du processus défaillant : 0x%9
Heure de début de l’application défaillante : 0x%10
Chemin d’accès de l’application défaillante : %11
Chemin d’accès du module défaillant: %12
ID de rapport : %13
Nom complet du package défaillant : %14


Détecteur d'erreurs 2137556682621590693, type 4
Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : vMix64.exe
P2 : 23.0.0.66
P3 : 5fa393f2
P4 : ntshrui.dll
P5 : 6.2.19041.610
P6 : 80fd59b2
P7 : c0000005
P8 : 000000000001215f
P9 :
P10 :

Fichiers joints :
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA87C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA89C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA89B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA8CB.tmp.txt

Ces fichiers sont peut-être disponibles ici :
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_vMix64.exe_2a6947eca8f322855915d1de82ef8158254bf_00000000_d49ef1cd-51ee-43a3-a877-d29002b62a99

Symbole d’analyse :
Nouvelle recherche de la solution : 0
ID de rapport : d49ef1cd-51ee-43a3-a877-d29002b62a99
Statut du rapport : 268435456
Récipient avec hachage : 48f00e5b6ed003737daa207a42ec1ca5
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