vMix call video quality - Poor video, but no dropped frames, no choppiness or audio issues Options  Watch this topic  Print this topic » Normal Threaded

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dbauman		#1 Posted : Tuesday, October 20, 2020 7:00:11 AM(UTC)
Rank: Newbie Groups: Registered Joined: 10/20/2020(UTC) Posts: 4 Location: Florida		Greetings, We are having issues with the video quality being poor, but we do not appear to be dropping frames. The video/audio is not choppy, just poor quality video resolution. What should we be looking at to troubleshoot? Thanks,
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Pepsi(~)		#2 Posted : Tuesday, October 20, 2020 7:17:40 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 9/9/2020(UTC) Posts: 94 Location: Noord-Brabant Thanks: 3 times Was thanked: 13 time(s) in 12 post(s)		Do a speedtest on all locations. Most providers offer good downstream but bad upstream. Check the performance of your firewall/router. Try to disable realtime virus scanning. Check system I/O to disk.
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dbauman		#3 Posted : Tuesday, October 20, 2020 7:20:04 AM(UTC)
Rank: Newbie Groups: Registered Joined: 10/20/2020(UTC) Posts: 4 Location: Florida		Hi Pepsi, That was the first thing we did and there is tons of upload capacity. At our studio we are using a Cisco asr1001X router with tons of pipe on a fiber circuit. We can see the UDP stream coming in at about 1.4Mbps for each caller.
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Pepsi(~)		#4 Posted : Tuesday, October 20, 2020 7:22:19 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 9/9/2020(UTC) Posts: 94 Location: Noord-Brabant Thanks: 3 times Was thanked: 13 time(s) in 12 post(s)		Have you disabled the antivirus on both ends?
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dbauman		#5 Posted : Tuesday, October 20, 2020 7:23:46 AM(UTC)
Rank: Newbie Groups: Registered Joined: 10/20/2020(UTC) Posts: 4 Location: Florida		Yes. PCs are super clean. Is 1.4Mbps sound right for the UDP traffic inbound to our studio (per vMix call)
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Pepsi(~)		#6 Posted : Tuesday, October 20, 2020 7:29:18 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 9/9/2020(UTC) Posts: 94 Location: Noord-Brabant Thanks: 3 times Was thanked: 13 time(s) in 12 post(s)		1.4 sounds what i’ve seen. But it is still WebRTC traffic. I prefer MS Teams with NDI. I had a beter quality experience with that, than vmix call. I use vmixcall as backup. Is evrything wired? Or a part wireless? Is QOS enabled?
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Pepsi(~)		#7 Posted : Tuesday, October 20, 2020 7:31:08 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 9/9/2020(UTC) Posts: 94 Location: Noord-Brabant Thanks: 3 times Was thanked: 13 time(s) in 12 post(s)		Are you using the new url? Or the old? https://forums.vmix.com/...-vMix-Call-Web-Site-Beta
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dbauman		#8 Posted : Tuesday, October 20, 2020 7:32:44 AM(UTC)
Rank: Newbie Groups: Registered Joined: 10/20/2020(UTC) Posts: 4 Location: Florida		I'm not sure. What is the new URL and what is the old URL? I saw your link. We are not using the beta. We are using vmixcall.com
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Pepsi(~)		#9 Posted : Tuesday, October 20, 2020 7:54:38 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 9/9/2020(UTC) Posts: 94 Location: Noord-Brabant Thanks: 3 times Was thanked: 13 time(s) in 12 post(s)		I had better expirience on the beta. For vmix call the cpu performance is important. Olf i7 (5 years) runs better with vmixcall on a brand new i5. I run my vmix host system on an i9 9th gen with 2 ssd in a raid 0 setup. I still prefer teams
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Vince Beck		#10 Posted : Tuesday, October 20, 2020 11:01:45 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/28/2019(UTC) Posts: 351 Location: Santa Rosa Thanks: 1 times Was thanked: 53 time(s) in 51 post(s)		I have yet to try Teams. How did you solve the audio being brought on all channels. Do you have someone mute on the Teams side? Did you find a way to talk back without going to active speakers?
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Geoff B		#11 Posted : Tuesday, October 20, 2020 3:23:43 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 5/10/2020(UTC) Posts: 104 Location: Sacramento, California Thanks: 13 times Was thanked: 5 time(s) in 5 post(s)		A thing I've been experiencing lately is only getting 300-400 Kbps even though the guest's speed test shows plenty of upload bandwidth (10+ Mbps). Per Martin's suggestion, I've been forcing the guest's bandwidth and it has cleared up the signals in most cases. I find 2000 Kbps to be an adequate bitrate for a 720p webcam.
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