logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Bug report: open capture device: the device is not connected
Options
Go to last post Go to first unread
Previous Topic Next Topic
ddvideo  
#1 Posted : Wednesday, January 8, 2014 2:32:53 PM(UTC)
ddvideo

Rank: Newbie

Groups: Registered
Joined: 1/8/2014(UTC)
Posts: 3
Location: Germany Hamburg
Hi vMix,

I like to use vMix under W7/32 and notify an error "the device is not connected" when i try to open capture device C985 from Avermedia.

I was able to check clean OS installations which gave the idea, that this might be an bug in vMix when open capture on 32/64bit systems.
I always use current vMix version and current Avermedia driver v3.3.x.42 for 32/64bit OS.

I tested:

W8.1/64:vMix32=ok, vMix64=the device is not connected
W7/64 SP1 with KB2533623 due to error SetDefaultDllDirectories: vMix32=ok, vMix64=the device is not connected
W7/32 SP1 with KB2533623 due to error SetDefaultDllDirectories: vMix32=the device is not connected

Because I was always able to open the directx capture device with other programs like vlc, I assume that the Avermedia driver is okay.

Please tell me if this bug is fixable and how you can support me.

I also send a request to tech support.

Thank you so much.
Sascha
Back to top

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
petraproductions  
#2 Posted : Wednesday, January 8, 2014 3:13:27 PM(UTC)
petraproductions

Rank: Member

Groups: Registered
Joined: 5/27/2013(UTC)
Posts: 28
Location: Battle Creek, MI

Was thanked: 3 time(s) in 3 post(s)
Do you have an input going into this card? I have had that issue with those cards when I try to connect vmix to the card without an actual input going into the capture card.
Back to top
ddvideo  
#3 Posted : Wednesday, January 8, 2014 3:35:12 PM(UTC)
ddvideo

Rank: Newbie

Groups: Registered
Joined: 1/8/2014(UTC)
Posts: 3
Location: Germany Hamburg
Thank you for the post.

Yes, I always had the same HDMI input in ALL OS test scenarios.
At first when I noticed that issue I try almost "everything". Main source is another PC with 1280x720 50/60 or 1920x1080.
To be sure that HDMI signal is fine I also use my Sony digtal camera with 1920x1080.

In the cases that I wrote I got "device not connected". At this time, when I close vMix an open VLC (videolan) the same directx device it work immediate.

I have no more ideas outside vMix to fix this. Hopefully the support bring light in this issue.

vMix is very cool an I like to buy it!

Cheers
Sascha
Back to top
admin  
#4 Posted : Thursday, January 9, 2014 2:49:31 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,228
Man
Location: Gold Coast, Australia

Was thanked: 4332 time(s) in 1528 post(s)
Please try downloading 11.0.0.66 that has just been uploaded below:
http://www.vmix.com.au/download/vmix11.exe
Back to top
WWW BLOG
doggy  
#5 Posted : Thursday, January 9, 2014 6:24:34 AM(UTC)
doggy

Rank: Advanced Member

Groups: Registered
Joined: 12/27/2012(UTC)
Posts: 5,254
Belgium
Location: Belgium

Thanks: 294 times
Was thanked: 963 time(s) in 797 post(s)
:-( still no go for me (device attached not functioning)

vMix is the only one that can't connect to my HDMI input source.
Luckely others can send it to vMix as a virtual cam.
Back to top
ddvideo  
#6 Posted : Thursday, January 9, 2014 11:56:41 AM(UTC)
ddvideo

Rank: Newbie

Groups: Registered
Joined: 1/8/2014(UTC)
Posts: 3
Location: Germany Hamburg
I can confirm that this version 11.0.0.66 works under all clean OS-versions that I am tested in my post before with 11.0.0.62

My post before (this, before editing) was wrong.

Thanks A LOT
Sascha
Back to top
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.165 seconds.