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Bug report: open capture device: the device is not connected
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ddvideo  
#1 Posted : Wednesday, January 8, 2014 2:32:53 PM(UTC)
ddvideo

Rank: Newbie

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Joined: 1/8/2014(UTC)
Posts: 3
Location: Germany Hamburg
Hi vMix,

I like to use vMix under W7/32 and notify an error "the device is not connected" when i try to open capture device C985 from Avermedia.

I was able to check clean OS installations which gave the idea, that this might be an bug in vMix when open capture on 32/64bit systems.
I always use current vMix version and current Avermedia driver v3.3.x.42 for 32/64bit OS.

I tested:

W8.1/64:vMix32=ok, vMix64=the device is not connected
W7/64 SP1 with KB2533623 due to error SetDefaultDllDirectories: vMix32=ok, vMix64=the device is not connected
W7/32 SP1 with KB2533623 due to error SetDefaultDllDirectories: vMix32=the device is not connected

Because I was always able to open the directx capture device with other programs like vlc, I assume that the Avermedia driver is okay.

Please tell me if this bug is fixable and how you can support me.

I also send a request to tech support.

Thank you so much.
Sascha
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petraproductions  
#2 Posted : Wednesday, January 8, 2014 3:13:27 PM(UTC)
petraproductions

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Location: Battle Creek, MI

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Do you have an input going into this card? I have had that issue with those cards when I try to connect vmix to the card without an actual input going into the capture card.
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ddvideo  
#3 Posted : Wednesday, January 8, 2014 3:35:12 PM(UTC)
ddvideo

Rank: Newbie

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Joined: 1/8/2014(UTC)
Posts: 3
Location: Germany Hamburg
Thank you for the post.

Yes, I always had the same HDMI input in ALL OS test scenarios.
At first when I noticed that issue I try almost "everything". Main source is another PC with 1280x720 50/60 or 1920x1080.
To be sure that HDMI signal is fine I also use my Sony digtal camera with 1920x1080.

In the cases that I wrote I got "device not connected". At this time, when I close vMix an open VLC (videolan) the same directx device it work immediate.

I have no more ideas outside vMix to fix this. Hopefully the support bring light in this issue.

vMix is very cool an I like to buy it!

Cheers
Sascha
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admin  
#4 Posted : Thursday, January 9, 2014 2:49:31 AM(UTC)
admin

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Man
Location: Gold Coast, Australia

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Please try downloading 11.0.0.66 that has just been uploaded below:
http://www.vmix.com.au/download/vmix11.exe
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doggy  
#5 Posted : Thursday, January 9, 2014 6:24:34 AM(UTC)
doggy

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:-( still no go for me (device attached not functioning)

vMix is the only one that can't connect to my HDMI input source.
Luckely others can send it to vMix as a virtual cam.
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ddvideo  
#6 Posted : Thursday, January 9, 2014 11:56:41 AM(UTC)
ddvideo

Rank: Newbie

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Joined: 1/8/2014(UTC)
Posts: 3
Location: Germany Hamburg
I can confirm that this version 11.0.0.66 works under all clean OS-versions that I am tested in my post before with 11.0.0.62

My post before (this, before editing) was wrong.

Thanks A LOT
Sascha
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