Stream deck stopped working in v22 beta Options  Watch this topic  Print this topic » Normal Threaded

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AlanZ		#1 Posted : Thursday, January 10, 2019 11:39:25 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/11/2015(UTC) Posts: 354 Location: NJ Thanks: 9 times Was thanked: 45 time(s) in 38 post(s)		I started playing with a Stream Deck Mini today with v22, and all was going well (including the cool use of thumbnails). Then I shut down vMix. When I reopened vMix, it no longer recognizes the Stream Deck. When I press keys on the deck, I get an alert triangle over the vMix logo. I tried uninistalling the vMix app from the stream deck, but it never gets removed from the system; I've also tried uninstalling the stream deck and uninstalling vMix... but so far, vMix and the deck still won't talk to each other. So, and idea how to proceed? Thanks!
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AlanZ		#2 Posted : Sunday, January 13, 2019 3:01:51 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/11/2015(UTC) Posts: 354 Location: NJ Thanks: 9 times Was thanked: 45 time(s) in 38 post(s)		Anyone have an insight into how I can get the stream deck working again?
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grinsekatz01		#3 Posted : Sunday, January 13, 2019 9:20:22 AM(UTC)
Rank: Member Groups: Registered Joined: 6/4/2018(UTC) Posts: 22 Location: Villach Thanks: 3 times Was thanked: 5 time(s) in 5 post(s)		same problem here...
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admin		#4 Posted : Sunday, January 13, 2019 12:36:49 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,214 Location: Gold Coast, Australia Was thanked: 4302 time(s) in 1523 post(s)		Does it work again after restarting the computer? Also, note that when deleting/adding plugin assignments to buttons again, the shortcuts need to be updated with the new buttons, as existing shortcuts will be assigned to the old ones. Check the logs in Documents\vMixStorage\logs to see if there are any StreamDeck related errors. If not, drop an email to info@vmix.com.au so we can investigate further.
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doggy		#5 Posted : Sunday, January 13, 2019 3:57:57 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/27/2012(UTC) Posts: 5,227 Location: Belgium Thanks: 293 times Was thanked: 956 time(s) in 791 post(s)		Same problem
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admin		#6 Posted : Sunday, January 13, 2019 5:06:25 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,214 Location: Gold Coast, Australia Was thanked: 4302 time(s) in 1523 post(s)		doggy, See my previous post so we can diagnose what is happening. Thanks
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doggy		#7 Posted : Sunday, January 13, 2019 5:18:16 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/27/2012(UTC) Posts: 5,227 Location: Belgium Thanks: 293 times Was thanked: 956 time(s) in 791 post(s)		Originally Posted by: admin doggy, See my previous post so we can diagnose what is happening. Thanks Yes and all it says is that the streamdeck is enabled BUT i might have found an issue It was not responding to the vMix Key when oe of the custom functions of the streamdeck was added (Clock / CPU) after removing them and unplugging/pluggin in end restarting vMix the streamdeck it seems all fine again
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doggy		#8 Posted : Sunday, January 13, 2019 5:22:52 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/27/2012(UTC) Posts: 5,227 Location: Belgium Thanks: 293 times Was thanked: 956 time(s) in 791 post(s)		oops spoke to soon noticed when i added a vMix shortcut when vMix was not running it would not respond again after starting vMix adding the shortcut while vMix running did the trick (after removing it first before starting vMix) fingers crossed and hope this helps EDIT: ok its not consistent , its a hit and miss
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rnhturner		#9 Posted : Tuesday, January 15, 2019 4:35:07 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/4/2018(UTC) Posts: 32 Thanks: 2 times		Having the same issue. I am on vmix22....38
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Waxmann		#10 Posted : Tuesday, January 15, 2019 10:16:19 PM(UTC)
Rank: Newbie Groups: Registered Joined: 1/15/2019(UTC) Posts: 2 Location: Ehningen		same problem
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admin		#11 Posted : Tuesday, January 15, 2019 10:52:10 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,214 Location: Gold Coast, Australia Was thanked: 4302 time(s) in 1523 post(s)		Hi all, Just letting you know we have found a bug that occurs when connecting to the Stream Deck in some situations. A vMix 22 beta update will likely be released tomorrow to address this. Regards, Martin vMix
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2 users thanked admin for this useful post.		doggy on 1/15/2019(UTC), grinsekatz01 on 1/16/2019(UTC)
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admin		#12 Posted : Wednesday, January 16, 2019 12:09:26 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,214 Location: Gold Coast, Australia Was thanked: 4302 time(s) in 1523 post(s)		Just posted the update here: https://forums.vmix.com/...eview-Released#post61288 Would be interested in hearing feedback on if this resolves the issues reported in this thread. You may need to click Find again on each shortcut in vMix to detect the new button assignments and save them.
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doggy		#13 Posted : Wednesday, January 16, 2019 6:35:32 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/27/2012(UTC) Posts: 5,227 Location: Belgium Thanks: 293 times Was thanked: 956 time(s) in 791 post(s)		Originally Posted by: admin Just posted the update here: https://forums.vmix.com/...eview-Released#post61288 Would be interested in hearing feedback on if this resolves the issues reported in this thread. You may need to click Find again on each shortcut in vMix to detect the new button assignments and save them. So far its looking good Activators: = super - 2 color option possible ? for "OFF" state - Would there be a possibility to add an on/off image ? not a must as one can set text but could be nice
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doggy		#14 Posted : Wednesday, January 16, 2019 7:00:37 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/27/2012(UTC) Posts: 5,227 Location: Belgium Thanks: 293 times Was thanked: 956 time(s) in 791 post(s)		exported/imported Streamdeck profiles do not respond anymore without complete reconfiguring the keys
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grinsekatz01		#15 Posted : Thursday, January 17, 2019 4:17:52 AM(UTC)
Rank: Member Groups: Registered Joined: 6/4/2018(UTC) Posts: 22 Location: Villach Thanks: 3 times Was thanked: 5 time(s) in 5 post(s)		Good job!! After testing about 2,5 hours with 22.0.0.42, Stream Deck seems to do its job now reliable. No fails in communication, no loosing of shortcuts or activators. Connecting the Stream Deck - only works if the Stream Deck App has been started before vMix and the Deck is already plugged in. Activators are a great benefit, thanks for that. I will use the Stream Deck also for PTZ-controll so it will be very helpful, if something like a PTZ-motionspeed shortcut can be added. Greets Martin
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