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John Barson  
#1 Posted : Thursday, March 8, 2018 11:36:51 AM(UTC)
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Trying to establish a call for an interview and I am getting this message in the vmix call window:

System.Net.WebException: The operation has timed out
at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
at System.Net.WebClient.DownloadString(Uri address)
at PhoenixLibrary.WebRTCHost.GetNextMessages()
at PhoenixLibrary.WebRTCSession.MessageThread()

What does this mean?

T.I.A.
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avsoundguy on 3/9/2018(UTC)

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admin  
#2 Posted : Friday, March 9, 2018 12:14:50 AM(UTC)
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Hi John,

Apologies for this. We had an issue with one of our servers that has now been resolved.

Regards,

Martin
vMix
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avsoundguy on 3/9/2018(UTC), sinc747 on 3/11/2018(UTC), John Barson on 3/31/2018(UTC)
jip  
#3 Posted : Friday, March 1, 2019 12:23:40 AM(UTC)
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Hi,

I encountered the same error message when hosting vMix Call on Feb 28 2019, 13:39 GMT:

Guest1 03:39:04
System.Net.WebException: The operation has timed out
at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
at System.Net.WebClient.DownloadString(Uri address)
at PhoenixLibrary.WebRTCHost.GetNextMessages()
at PhoenixLibrary.WebRTCSession.MessageThread()

Guest2 03:39:07
System.Net.WebException: The operation has timed out
at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
at System.Net.WebClient.DownloadString(Uri address)
at PhoenixLibrary.WebRTCHost.GetNextMessages()
at PhoenixLibrary.WebRTCSession.MessageThread()

Any information on the cause and how to possibly avoid this?
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dedlinemedia  
#4 Posted : Friday, May 15, 2020 11:03:39 AM(UTC)
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Location: NY

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Hello got same messages while live with two vmix callers. I am on ver.23.0.0.51
I had on Allow only Direct Peer to Peer Connections, checked.

System.Net.WebException: The operation has timed out
at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
at System.Net.WebClient.DownloadString(Uri address)
at PhoenixLibrary.WebRTCHost.GetNextMessages()
at PhoenixLibrary.WebRTCSession.MessageThread()

happened to both my vmix calls, 3 minutes apart.

so I suppose it wasn't going thru vmix servers, was it?

Regards,
Henry
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admin  
#5 Posted : Friday, May 15, 2020 12:36:59 PM(UTC)
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Hi Henry,

vMix will periodically check for messages from our call servers.
This does not impact the call in any way, so if you were seeing issues with calls
at the same time it means your local internet connection experienced a brief outage
and was unable to communicate with the calls directly and check our server for messages.

Regards,

Martin
vMix
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dedlinemedia on 5/19/2020(UTC)
dedlinemedia  
#6 Posted : Tuesday, May 19, 2020 8:39:40 AM(UTC)
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ah that explains alot as I'm dealing with some inconsistency in my service. Thanks!
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dedlinemedia  
#7 Posted : Wednesday, May 20, 2020 12:20:12 PM(UTC)
dedlinemedia

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Location: NY

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If vMix will periodically check for messages from your call servers, can you say how often it checks? I'm curious since I've gotten these messages sporadically, and wondering if this could be my internet provider, router, etc.
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