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vMix crash - where to start? (Solved)
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r@wisla  
#1 Posted : Friday, June 30, 2017 9:21:42 AM(UTC)
r@wisla

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Hi,

The issue started yesterday, an hour before streaming. After launching vMix it crashed... No specific error specified, just: "program stopped working because of a problem. Windows system will close the program and let you know if there is a solution / [debug] [close program]". Debugging does nothing, of course...

I didn't install any new hardware, ma latest windows update was from 19.06.2017. I uninstalled it, but the issue remained.

I did the streaming, because vMix 32-bit version was OK.

It was 19.0.0.2something version, so today I installed the latest. Unfortunately vMix is still down after starting the program. 32-bit version too...

The system:
Dell Precision i7-2860QM, 16GB RAM, nVidia Quadro 2000M; old Magewell USB 3 SDI capture device, but without it vMix crashes too.

Where should I look for..?
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admin  
#2 Posted : Friday, June 30, 2017 11:22:20 AM(UTC)
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Right click Start Menu, select Event Viewer and open up Windows Logs \ Application.
Look for the red X entry for vMix which will provide some information as to what is causing the problem.

Most likely a third party program or library is hooking into vMix and causing problems.
It will be listed in the event log as a dll

Regards,

Martin
vMix
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r@wisla  
#3 Posted : Friday, June 30, 2017 2:47:41 PM(UTC)
r@wisla

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Event viewer indicates module that caused the error: C:\WINDOWS\SYSTEM32\d3d9.dll
This file was last modified 21.11.2016.

Any idea what could and how to fix this?
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admin  
#4 Posted : Friday, June 30, 2017 8:51:23 PM(UTC)
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Looks like Direct3D is damaged on the system. You can try updating the graphics driver, but failing that it sounds like a reinstall of Windows may be required.
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thanks 2 users thanked admin for this useful post.
r@wisla on 7/1/2017(UTC), Zetor1980 on 7/1/2017(UTC)
r@wisla  
#5 Posted : Saturday, July 1, 2017 2:50:47 AM(UTC)
r@wisla

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Update of GPU driver solved the problem.
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thanks 1 user thanked r@wisla for this useful post.
Zetor1980 on 7/1/2017(UTC)
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