logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
vMix crash - where to start? (Solved)
Options
Go to last post Go to first unread
Previous Topic Next Topic
r@wisla  
#1 Posted : Friday, June 30, 2017 9:21:42 AM(UTC)
r@wisla

Rank: Advanced Member

Groups: Registered
Joined: 8/5/2013(UTC)
Posts: 280
Man
Location: Poland

Thanks: 29 times
Was thanked: 40 time(s) in 37 post(s)
Hi,

The issue started yesterday, an hour before streaming. After launching vMix it crashed... No specific error specified, just: "program stopped working because of a problem. Windows system will close the program and let you know if there is a solution / [debug] [close program]". Debugging does nothing, of course...

I didn't install any new hardware, ma latest windows update was from 19.06.2017. I uninstalled it, but the issue remained.

I did the streaming, because vMix 32-bit version was OK.

It was 19.0.0.2something version, so today I installed the latest. Unfortunately vMix is still down after starting the program. 32-bit version too...

The system:
Dell Precision i7-2860QM, 16GB RAM, nVidia Quadro 2000M; old Magewell USB 3 SDI capture device, but without it vMix crashes too.

Where should I look for..?
Back to top

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
admin  
#2 Posted : Friday, June 30, 2017 11:22:20 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,214
Man
Location: Gold Coast, Australia

Was thanked: 4301 time(s) in 1523 post(s)
Right click Start Menu, select Event Viewer and open up Windows Logs \ Application.
Look for the red X entry for vMix which will provide some information as to what is causing the problem.

Most likely a third party program or library is hooking into vMix and causing problems.
It will be listed in the event log as a dll

Regards,

Martin
vMix
Back to top
WWW BLOG
r@wisla  
#3 Posted : Friday, June 30, 2017 2:47:41 PM(UTC)
r@wisla

Rank: Advanced Member

Groups: Registered
Joined: 8/5/2013(UTC)
Posts: 280
Man
Location: Poland

Thanks: 29 times
Was thanked: 40 time(s) in 37 post(s)
Event viewer indicates module that caused the error: C:\WINDOWS\SYSTEM32\d3d9.dll
This file was last modified 21.11.2016.

Any idea what could and how to fix this?
r@wisla attached the following image(s):
bledy1.png (20kb) downloaded 84 time(s).
bledy2.png (34kb) downloaded 73 time(s).

You cannot view/download attachments. Try to login or register.
Back to top
admin  
#4 Posted : Friday, June 30, 2017 8:51:23 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,214
Man
Location: Gold Coast, Australia

Was thanked: 4301 time(s) in 1523 post(s)
Looks like Direct3D is damaged on the system. You can try updating the graphics driver, but failing that it sounds like a reinstall of Windows may be required.
Back to top
WWW BLOG
thanks 2 users thanked admin for this useful post.
r@wisla on 7/1/2017(UTC), Zetor1980 on 7/1/2017(UTC)
r@wisla  
#5 Posted : Saturday, July 1, 2017 2:50:47 AM(UTC)
r@wisla

Rank: Advanced Member

Groups: Registered
Joined: 8/5/2013(UTC)
Posts: 280
Man
Location: Poland

Thanks: 29 times
Was thanked: 40 time(s) in 37 post(s)
Update of GPU driver solved the problem.
Back to top
thanks 1 user thanked r@wisla for this useful post.
Zetor1980 on 7/1/2017(UTC)
Users browsing this topic
Guest (2)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.099 seconds.