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Output freezing on Win8 64 bit 9.0.0.123 - FIXED
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wiseguy  
#1 Posted : Thursday, March 14, 2013 12:35:05 PM(UTC)
wiseguy

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We experiencing sudden freezing during live streaming.
During streaming suddenly apears mesage "Loading presets", stream were interrupted and then only audio will continue, with frozen last video shot.
When streamming were switched off and trying to switch back - error message of input/output unavailability appeared.
We use Win8 64bit on Dell 15R i7 and 4 inputs
This is alredy third time on 9.0.0.123
Any support?
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admin  
#2 Posted : Thursday, March 14, 2013 9:44:45 PM(UTC)
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Hi,

Could you open the Documents folder on your computer and look for the vMixStorage folder.
In that folder find the most recent log files (20130313.log or 20130314.log) and email them to info@vmix.com.au

Thanks,

Martin
vMix
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wiseguy  
#3 Posted : Friday, March 15, 2013 1:33:16 AM(UTC)
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I will send full log to email, but reason for fail look like this:

========================================
9.0.0.123 - Present - 3/13/2013 18:16:17
========================================
SlimDX.Direct3D9.Direct3D9Exception: D3DERR_OUTOFVIDEOMEMORY: Out of video memory (-2005532292)
at SlimDX.Result.Throw[T](Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Boolean failed, Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Object dataKey, Object dataValue)
at SlimDX.Direct3D9.SwapChain.Present(Present flags, Rectangle sourceRectangle, Rectangle destinationRectangle, IntPtr windowOverride)
at bz.zm(SwapChain a, Rectangle a, lzzy a)
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admin  
#4 Posted : Friday, March 15, 2013 2:47:44 AM(UTC)
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Thanks for the log.

Looks like an issue with the Intel HD 4000 and Windows 8.
Try the fix below and see if the issue is resolved:

1. Go to Control Panel
2. Go to System and Security then Power Options
3. On the left hand column click "Choose what the power buttons do"
4. Click "Change Settings that are currently unavailable" at the top (next to the shield icon)
5. Untick "Turn on Fast Start-up" and click OK.

Once completed turn off the laptop and then turn it back on again.

Regards,

Martin
vMix
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wiseguy  
#5 Posted : Friday, March 15, 2013 3:11:08 AM(UTC)
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OK, I'll try and test
This particular system has Intel HD Graphics 4000 2Gb with Dell driver 9.17.10.2867, A03
Is this Dell / driver related problem and should be reported to them as bug?
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wiseguy  
#6 Posted : Friday, March 15, 2013 7:13:55 AM(UTC)
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Unfortunately the problem remains after changes you suggested.
It crashes in 15-20th minute...:

========================================
9.0.0.123 - Present - 3/14/2013 13:05:41
========================================
SlimDX.Direct3D9.Direct3D9Exception: D3DERR_OUTOFVIDEOMEMORY: Out of video memory (-2005532292)
at SlimDX.Result.Throw[T](Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Boolean failed, Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Object dataKey, Object dataValue)
at SlimDX.Direct3D9.SwapChain.Present(Present flags, Rectangle sourceRectangle, Rectangle destinationRectangle, IntPtr windowOverride)
at bz.zm(SwapChain a, Rectangle a, lzzy a)
========================================
9.0.0.123 - Present - 3/14/2013 13:05:41
========================================
SlimDX.Direct3D9.Direct3D9Exception: D3DERR_OUTOFVIDEOMEMORY: Out of video memory (-2005532292)
at SlimDX.Result.Throw[T](Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Boolean failed, Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Object dataKey, Object dataValue)
at SlimDX.Direct3D9.SwapChain.Present(Present flags, Rectangle sourceRectangle, Rectangle destinationRectangle, IntPtr windowOverride)
at bz.zm(SwapChain a, Rectangle a, lzzy a)
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admin  
#7 Posted : Friday, March 15, 2013 8:19:52 AM(UTC)
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Try installing GPU-Z below:

http://www.techpowerup.c...owerUp_GPU-Z_v0.6.8.html

Keep this running when vMix is running and keep an eye on the memory usage in the Sensors tab, especially when the output stops working.
Something somewhere must be slowly using up your graphics card memory.

How many inputs are you using and what types?

Regards,

Martin
vMix
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admin  
#8 Posted : Friday, March 15, 2013 9:05:51 AM(UTC)
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You can also try the latest driver:

Intel HD 4000 Driver
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admin  
#9 Posted : Tuesday, March 19, 2013 12:07:21 PM(UTC)
admin

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As an update, if running the latest updates does not help, try making sure the Power Profile
in the Control Panel is set to "High Performance".

This prevents device errors when using Windows 8 and Intel HD 4000 on a laptop.

Regards,

Martin
vMix
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admin  
#10 Posted : Sunday, March 31, 2013 6:46:30 AM(UTC)
admin

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Further investigation has revealed a bug in the latest version of the Intel HD 4000 driver.
There are some pre-release drivers available for download below that should solve the problem:

http://forums.laptopvide...ntel-gma-drivers/page-18

Note, these are unofficial drivers and have not yet been endorsed by Intel. They are expected to release them before June.

Regards,

Martin
vMix
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