logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Output freezing on Win8 64 bit 9.0.0.123 - FIXED
Options
Go to last post Go to first unread
Previous Topic Next Topic
wiseguy  
#1 Posted : Thursday, March 14, 2013 12:35:05 PM(UTC)
wiseguy

Rank: Member

Groups: Registered
Joined: 4/5/2012(UTC)
Posts: 11
We experiencing sudden freezing during live streaming.
During streaming suddenly apears mesage "Loading presets", stream were interrupted and then only audio will continue, with frozen last video shot.
When streamming were switched off and trying to switch back - error message of input/output unavailability appeared.
We use Win8 64bit on Dell 15R i7 and 4 inputs
This is alredy third time on 9.0.0.123
Any support?
Back to top

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
admin  
#2 Posted : Thursday, March 14, 2013 9:44:45 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,228
Man
Location: Gold Coast, Australia

Was thanked: 4332 time(s) in 1528 post(s)
Hi,

Could you open the Documents folder on your computer and look for the vMixStorage folder.
In that folder find the most recent log files (20130313.log or 20130314.log) and email them to info@vmix.com.au

Thanks,

Martin
vMix
Back to top
WWW BLOG
wiseguy  
#3 Posted : Friday, March 15, 2013 1:33:16 AM(UTC)
wiseguy

Rank: Member

Groups: Registered
Joined: 4/5/2012(UTC)
Posts: 11
I will send full log to email, but reason for fail look like this:

========================================
9.0.0.123 - Present - 3/13/2013 18:16:17
========================================
SlimDX.Direct3D9.Direct3D9Exception: D3DERR_OUTOFVIDEOMEMORY: Out of video memory (-2005532292)
at SlimDX.Result.Throw[T](Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Boolean failed, Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Object dataKey, Object dataValue)
at SlimDX.Direct3D9.SwapChain.Present(Present flags, Rectangle sourceRectangle, Rectangle destinationRectangle, IntPtr windowOverride)
at bz.zm(SwapChain a, Rectangle a, lzzy a)
Back to top
admin  
#4 Posted : Friday, March 15, 2013 2:47:44 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,228
Man
Location: Gold Coast, Australia

Was thanked: 4332 time(s) in 1528 post(s)
Thanks for the log.

Looks like an issue with the Intel HD 4000 and Windows 8.
Try the fix below and see if the issue is resolved:

1. Go to Control Panel
2. Go to System and Security then Power Options
3. On the left hand column click "Choose what the power buttons do"
4. Click "Change Settings that are currently unavailable" at the top (next to the shield icon)
5. Untick "Turn on Fast Start-up" and click OK.

Once completed turn off the laptop and then turn it back on again.

Regards,

Martin
vMix
Back to top
WWW BLOG
wiseguy  
#5 Posted : Friday, March 15, 2013 3:11:08 AM(UTC)
wiseguy

Rank: Member

Groups: Registered
Joined: 4/5/2012(UTC)
Posts: 11
OK, I'll try and test
This particular system has Intel HD Graphics 4000 2Gb with Dell driver 9.17.10.2867, A03
Is this Dell / driver related problem and should be reported to them as bug?
Back to top
wiseguy  
#6 Posted : Friday, March 15, 2013 7:13:55 AM(UTC)
wiseguy

Rank: Member

Groups: Registered
Joined: 4/5/2012(UTC)
Posts: 11
Unfortunately the problem remains after changes you suggested.
It crashes in 15-20th minute...:

========================================
9.0.0.123 - Present - 3/14/2013 13:05:41
========================================
SlimDX.Direct3D9.Direct3D9Exception: D3DERR_OUTOFVIDEOMEMORY: Out of video memory (-2005532292)
at SlimDX.Result.Throw[T](Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Boolean failed, Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Object dataKey, Object dataValue)
at SlimDX.Direct3D9.SwapChain.Present(Present flags, Rectangle sourceRectangle, Rectangle destinationRectangle, IntPtr windowOverride)
at bz.zm(SwapChain a, Rectangle a, lzzy a)
========================================
9.0.0.123 - Present - 3/14/2013 13:05:41
========================================
SlimDX.Direct3D9.Direct3D9Exception: D3DERR_OUTOFVIDEOMEMORY: Out of video memory (-2005532292)
at SlimDX.Result.Throw[T](Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Boolean failed, Object dataKey, Object dataValue)
at SlimDX.Result.Record[T](Int32 hr, Object dataKey, Object dataValue)
at SlimDX.Direct3D9.SwapChain.Present(Present flags, Rectangle sourceRectangle, Rectangle destinationRectangle, IntPtr windowOverride)
at bz.zm(SwapChain a, Rectangle a, lzzy a)
Back to top
admin  
#7 Posted : Friday, March 15, 2013 8:19:52 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,228
Man
Location: Gold Coast, Australia

Was thanked: 4332 time(s) in 1528 post(s)
Try installing GPU-Z below:

http://www.techpowerup.c...owerUp_GPU-Z_v0.6.8.html

Keep this running when vMix is running and keep an eye on the memory usage in the Sensors tab, especially when the output stops working.
Something somewhere must be slowly using up your graphics card memory.

How many inputs are you using and what types?

Regards,

Martin
vMix
Back to top
WWW BLOG
admin  
#8 Posted : Friday, March 15, 2013 9:05:51 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,228
Man
Location: Gold Coast, Australia

Was thanked: 4332 time(s) in 1528 post(s)
You can also try the latest driver:

Intel HD 4000 Driver
Back to top
WWW BLOG
admin  
#9 Posted : Tuesday, March 19, 2013 12:07:21 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,228
Man
Location: Gold Coast, Australia

Was thanked: 4332 time(s) in 1528 post(s)
As an update, if running the latest updates does not help, try making sure the Power Profile
in the Control Panel is set to "High Performance".

This prevents device errors when using Windows 8 and Intel HD 4000 on a laptop.

Regards,

Martin
vMix
Back to top
WWW BLOG
admin  
#10 Posted : Sunday, March 31, 2013 6:46:30 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,228
Man
Location: Gold Coast, Australia

Was thanked: 4332 time(s) in 1528 post(s)
Further investigation has revealed a bug in the latest version of the Intel HD 4000 driver.
There are some pre-release drivers available for download below that should solve the problem:

http://forums.laptopvide...ntel-gma-drivers/page-18

Note, these are unofficial drivers and have not yet been endorsed by Intel. They are expected to release them before June.

Regards,

Martin
vMix
Back to top
WWW BLOG
Users browsing this topic
Guest (4)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.174 seconds.