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mjgraves  
#1 Posted : Saturday, December 12, 2015 4:15:07 PM(UTC)
mjgraves

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Since the last update I've been experiencing some trouble with the display driver collapsing after the program has been running runs for some number of minutes.

The details:

- Windows 10
- AMD Hexacore CPU @ 3.4 GHz
- AMD Radeon HD7400 GPU
- Latest drivers

When the trouble occurs the app loses access to the webcams, but is otherwise stable. Windows alerts that the display driver has collapsed and restarted. I close vMix, launch it anew and all is well...for a while.

UserPostedImage

I've noticed that it seems to happen when there's an MOV file used as a background animation. The file in question is a 200 MB PNG encoded animation.

I'm going to convert that file to an MP4 and see if it continues to occur.

Michael
mjgraves  
#2 Posted : Saturday, December 12, 2015 6:23:23 PM(UTC)
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I used VLC to convert the MOV to a highly compressed MP4. That's been playing in vMix for a couple of hours without incident.

On that basis, I gather that MOV files are now something of a problem. At least under Windows 10.

Michael
mjgraves  
#3 Posted : Sunday, December 13, 2015 3:24:39 PM(UTC)
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Not, the problem doesn't seem to be related to the MOV file as I thought. The fault just occurred in a version of the file the uses the MP4 background animation. The display driver collapsed and this is what I saw.

UserPostedImage

This time I found that I could reset the webcams and get the scene back without even restarting vMix.

Both webcams (Logitech BCC950 & C920) are operating at 1280x720p30 MJPG.

I'm running the very latest AMD Catalyst for Windows 10. Any advice?
mjgraves  
#4 Posted : Tuesday, December 15, 2015 4:42:58 PM(UTC)
mjgraves

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Are there any vMix logs that I can access to see what was happening when the problem occurs?
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