Rank: Newbie
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Joined: 11/20/2024(UTC) Posts: 1 Location: BOGOTA
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I have been using vMix for nearly eight months but approximately one moth ago when starting External as I usually do, suddenly I am getting this error: StartStopExternal Selected Video Format is not supported by this device: bmdModeHD1080i5994 Error HRESULT E_FAIL has been returned from a call to a COM component. Nothing has changed in our system.
I use VMIX Pro 27.0.0.88 x64 with Backmagic DeckLink Quad 2
Thanks for any help.
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Rank: Advanced Member
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Joined: 12/24/2021(UTC) Posts: 534 Location: athens Thanks: 129 times Was thanked: 73 time(s) in 69 post(s)
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Hi. This happens in any port of quad 2 you try to set as external? See in the blackmagic desktop software if something changed in the how the input/outputs are setup.
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Rank: Advanced Member
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Joined: 3/6/2013(UTC) Posts: 91
Thanks: 21 times Was thanked: 10 time(s) in 10 post(s)
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Originally Posted by: rcnradio I have been using vMix for nearly eight months but approximately one moth ago when starting External as I usually do, suddenly I am getting this error: StartStopExternal Selected Video Format is not supported by this device: bmdModeHD1080i5994 Error HRESULT E_FAIL has been returned from a call to a COM component. Nothing has changed in our system.
I use VMIX Pro 27.0.0.88 x64 with Backmagic DeckLink Quad 2
Thanks for any help. this happend to me as well a couple of days ago. Open the Blackmagic App (Desktop Video) and check if the settings there have changed. For me it had reset Input 3 and 4 each to SDI 3&4 instead of SDI 3 for SDI 3 and SDI 4 for SDI 4. Changing that worked for me. I assume this comes from a broken update.
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