I keep getting the following error with 1 specific show host that I've been troubleshooting. At first I thought it may be because we were having them go through our InternetClicker page... but even direct through advanced.vmixcall.com we get it. Any ideas of where to start?

He's been using Firefox and I'm trying to get them to have Chrome installed on their corporate computer. (corporate computer... that's my next troubleshoot)


System.NullReferenceException: Object reference not set to an instance of an object.
at FM.IceLink.Candidate.set_SdpCandidateAttribute(CandidateAttribute value)
at FM.IceLink.Candidate.<>c.<FromJson>b__25_1(Candidate candidate, String name, String valueJson)
at FM.IceLink.JsonSerializer.DeserializeObject[T](String json, Function0`1 creator, Action3`3 callback)
at PhoenixInstance3.IceLink3Instance.ReceiveCandidate(String json, String peerId)
at PhoenixLibrary.WebRTCSession.MessageThread()

Hi,

This is only a warning message that may appear every now and then in the vMix Call message log in vMix.
It does not impact the ability for the browser to connect, and just means one of the many possible networks to connect through was not valid at that time.
(Also, FireFox should work fine as long as it is up to date, just did a test to confirm this)

So this won't be the cause of any connectivity issues, I suggest reviewing the following guide and reaching out to vMix support:

https://www.vmix.com/kno...on-issues-with-vmix-call

Regards,

Martin
vMix