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vMix Call ErrorSystem.NullReferenceException
Rank: Newbie
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Joined: 5/13/2022(UTC) Posts: 3 ![United States United States](/Content/images/flags/US.png) Location: Anaheim
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I keep getting the following error with 1 specific show host that I've been troubleshooting. At first I thought it may be because we were having them go through our InternetClicker page... but even direct through advanced.vmixcall.com we get it. Any ideas of where to start?
He's been using Firefox and I'm trying to get them to have Chrome installed on their corporate computer. (corporate computer... that's my next troubleshoot)
System.NullReferenceException: Object reference not set to an instance of an object. at FM.IceLink.Candidate.set_SdpCandidateAttribute(CandidateAttribute value) at FM.IceLink.Candidate.<>c.<FromJson>b__25_1(Candidate candidate, String name, String valueJson) at FM.IceLink.JsonSerializer.DeserializeObject[T](String json, Function0`1 creator, Action3`3 callback) at PhoenixInstance3.IceLink3Instance.ReceiveCandidate(String json, String peerId) at PhoenixLibrary.WebRTCSession.MessageThread()
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Rank: Advanced Member
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Joined: 7/4/2021(UTC) Posts: 248 ![United States United States](/Content/images/flags/US.png) Thanks: 7 times Was thanked: 29 time(s) in 26 post(s)
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To be clear, is the error on the host's end or the vMix end?
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Rank: Administration
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Joined: 1/13/2010(UTC) Posts: 5,186 ![Man Man](/Themes/yafpro/male.gif) Location: Gold Coast, Australia Was thanked: 4217 time(s) in 1507 post(s)
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Hi, This is only a warning message that may appear every now and then in the vMix Call message log in vMix. It does not impact the ability for the browser to connect, and just means one of the many possible networks to connect through was not valid at that time. (Also, FireFox should work fine as long as it is up to date, just did a test to confirm this) So this won't be the cause of any connectivity issues, I suggest reviewing the following guide and reaching out to vMix support: https://www.vmix.com/kno...on-issues-with-vmix-callRegards, Martin vMix
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Rank: Newbie
Groups: Registered
Joined: 5/13/2022(UTC) Posts: 3 ![United States United States](/Content/images/flags/US.png) Location: Anaheim
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Thank you WaltG and Martin.
This is an error we get on our end from Call Manager. I've been trying to coordinate with their company IT to go through anything on their computer that could be causing this as we have frequent call drops from them... but only this specific employee. I will continue to troubleshoot.
Steve
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