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Host has disconnected .. check UDP and firewall error
Rank: Newbie
Groups: Registered
Joined: 2/26/2016(UTC)
Posts: 6
Location: Montreal
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From several remote machines getting error: Unable to connect Sorry, the Host has disconnected or we were unable to connect to the Call. Check to make sure UDP is not blocked in your Firewall. Click OK to attempt to reconnect. Also tried: - Placed the vMix in a DMZ - Disabled Firewalls on vMix and clients Neither helped In all cases was able to connect remote clients successfully to WebRTC service (and a couple of others) https://appr.tc/Via this service calls were fine Via Vmix Call "Unable to connect" dstocker attached the following image(s):  IMG_4320.JPG (88kb) downloaded 5 time(s).You cannot view/download attachments. Try to login or register.
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Rank: Advanced Member
Groups: Registered
Joined: 3/20/2014(UTC) Posts: 2,721   Location: Bordeaux, France Thanks: 243 times
Was thanked: 794 time(s) in 589 post(s)
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Hi
Make sure these ports are not blocked by your router/firewall
TURN/STUN: Port 10349 UDP
Video/Audio Streams: Dynamic Port Allocation UDP - 49152-65535
Does your router/firewall log events?
Which type of NAT are you using?
Guillaume
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,228 Location: Gold Coast, Australia Was thanked: 4332 time(s) in 1528 post(s)
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To help us diagnose the connection, could you drop an email to info@vmix.com.au containing the Call Password used and the approximate date/time of the attempt. Thanks, Martin vMix
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Rank: Member
Groups: Registered
Joined: 2/22/2017(UTC)
Posts: 12
Location: Lisbon
Thanks: 3 times
Was thanked: 2 time(s) in 2 post(s)
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I've got the same issue last couple of times i tried to connect.
I'm using OSX SIERRA and chrome, and i received this message yesterday when i was trialling the feature. Then i've turn off the firewall on the OSX and connection occurred.
Still , not minding the Foldback video quality i always have frame drops on the video. I guess audio has priority and keeps up to par but video drops almost with a pattern.
My internet connection features 20Mbit upload and 100Mbit download.
Just reporting!
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