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Audio Inputs going missing between pre and post fade
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kgoodyer  
#1 Posted : Saturday, September 10, 2016 5:41:24 PM(UTC)
kgoodyer

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I don't think this is a hardware issue, and have seen this several times now. Its rare, maybe once a month and a reboot sorts it (but not easy to do mid show).

Live audio channels mysteriously stop working for no rational reason. At first I thought it was a broken microphone, but I could see the VU meters on my audio interface jumping up and down, then I realised I could see the Pre-fade meters in the audio setting for the specific channel that failed, but nothing on the post-fade meters in Audio settings.

This channel has no EQ, Compression, Gates or modifications to its channel mixer. Gain is at 0db and delay is at 0ms. It only ever effects ONE of my 8 live audio input channels at a time.

Attached is an image demonstrating the issue.

All The Best

Keith
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admin  
#2 Posted : Sunday, September 11, 2016 2:03:54 AM(UTC)
admin

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Hi,

If you have the preset handy, open it up and go to Settings -> About and click Send Support Report then drop us an email with your key
so we can investigate further.

If it happens again you can also try clicking the i button under Master in the mixer to see what the stats are for the audio input in question, such
as if the sample counter is increasing and if it is a high delay or not.

Regards,

Martin
vMix
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kgoodyer  
#3 Posted : Monday, September 12, 2016 11:05:40 PM(UTC)
kgoodyer

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As soon as it happens again I will do just this.... Hope your trip to Europe was a successful one, sorry didn't get across to see you at IBC

Thanks

Keith
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