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[Help Request] Error: Root element is missing - Unhandled
Rank: Newbie
Groups: Registered
Joined: 8/15/2015(UTC) Posts: 8 Location: Mobile, AL USA
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Hello! Today I started having trouble with Vmix 15. Specifically, when I try to load an Instant Replay input. When I try, instead of the replay control popping up, this error message does instead: VMix Error Root Element is missing. UnhandledHere is my PC info: Vmix Pro 15.0.0.88 x64 BlackMagic Decklink SDI Windows 8.1 Enterprise Intel Core i7-4930K 3.40GHz NVIDIA GeForce GTX 780 32Gb RAM Other things I have tried, reinstalling Vmix and the BlackMagic software. And I still get the same error. Also, the black magic card is working in fine in Vmix with the other functions; just not replay.
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Rank: Newbie
Groups: Registered
Joined: 8/15/2015(UTC) Posts: 8 Location: Mobile, AL USA
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Anyone? I really don't want to reformat this entire system because of a buggy program. But our sports season starts Friday, so I am really under the gun here...
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,214 Location: Gold Coast, Australia Was thanked: 4301 time(s) in 1523 post(s)
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Hi,
This means the instant replay session you have in e:\test2 has somehow been corrupted, specifically the config.xml files. You can create a new session by clicking browse and creating a new folder and everything should be fine.
If you need the test2 session you can email us the config.xml file to see if it can be recovered.
Regards,
Martin vMix
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