Disconnect vMix from Zoom Leads to USB Bus Failures

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Disconnect vMix from Zoom Leads to USB Bus Failures

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knbPixels		#1 Posted : Friday, April 18, 2025 7:11:09 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 2/7/2024(UTC) Posts: 108 Thanks: 10 times Was thanked: 5 time(s) in 5 post(s)		This has happened to me several times in the past. When I disconnect vMix from Zoom, at times my all of my USB devices flash off for a few seconds, and then back on. Almost all of my USB devices are plugged into wall powered hubs and not using PC USB bus power. Today when I disconnected vMix from Zoom all USB devices turned off completely and stayed off. I had to do a hard reboot twice to get USB power back to the devices. I tried different USB ports during the error state, even plugging in a keyboard directly to the PC, and none of them worked. About 2 weeks ago I followed the guide in the vMix documentation to turn off power saving features for the USB bus devices in Device Manager. I'm at a loss as to what is causing this, and why it ONLY happens (though not every time) when I disconnect vMix from Zoom.


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knbPixels		#2 Posted : Friday, April 18, 2025 7:27:23 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 2/7/2024(UTC) Posts: 108 Thanks: 10 times Was thanked: 5 time(s) in 5 post(s)		I found the error reports related to the USB controller. I'll post an image of the errors that happened, and then the text of each error in order: image (16).png (328kb) downloaded 32 time(s). USBXHCI Controller Error Encountered Device Instance ID: PCI\VEN_8086&DEV_7A60&SUBSYS_7A601849&REV_11\3&11583659&0&A0 Failure Reason: Set dequeue pointer failed during an attempt to set the dequeue pointer after endpoint stop completion. Recovery Action: Reset Bus Type: ParentBusTypePci Major Version: 0x1 Minor Version: 0x20 PCI b.d.f: 0.20.0 PCI Vendor ID: 0x8086 PCI Device ID: 0x7A60 PCI Revision ID: 0x11 ACPI Vendor ID: ACPI Device ID: ACPI Revision ID: Firmware Version: 0xFFFFFFFFFFFFFFFF Instance Number: 0x0 Failure Parameter 3: 0x0 Failure Parameter 4: 0x0 USBXHCI Controller Error Encountered Device Instance ID: PCI\VEN_8086&DEV_7A60&SUBSYS_7A601849&REV_11\3&11583659&0&A0 Failure Reason: An xHCI controller command failed to complete after the command timeout abort. Recovery Action: Reset Bus Type: ParentBusTypePci Major Version: 0x1 Minor Version: 0x20 PCI b.d.f: 0.20.0 PCI Vendor ID: 0x8086 PCI Device ID: 0x7A60 PCI Revision ID: 0x11 ACPI Vendor ID: ACPI Device ID: ACPI Revision ID: Firmware Version: 0xFFFFFFFFFFFFFFFF Instance Number: 0x0 Failure Parameter 3: 0x0 Failure Parameter 4: 0x0 USBXHCI Controller Error Encountered Device Instance ID: PCI\VEN_8086&DEV_7A60&SUBSYS_7A601849&REV_11\3&11583659&0&A0 Failure Reason: An xHCI controller command failed to complete after the command timeout abort. Recovery Action: Reset Bus Type: ParentBusTypePci Major Version: 0x1 Minor Version: 0x20 PCI b.d.f: 0.20.0 PCI Vendor ID: 0x8086 PCI Device ID: 0x7A60 PCI Revision ID: 0x11 ACPI Vendor ID: ACPI Device ID: ACPI Revision ID: Firmware Version: 0xFFFFFFFFFFFFFFFF Instance Number: 0x0 Failure Parameter 3: 0x0 Failure Parameter 4: 0x0 USBXHCI Controller Error Encountered Device Instance ID: PCI\VEN_8086&DEV_7A60&SUBSYS_7A601849&REV_11\3&11583659&0&A0 Failure Reason: An xHCI controller command failed to complete after the command timeout abort. Recovery Action: Reset Bus Type: ParentBusTypePci Major Version: 0x1 Minor Version: 0x20 PCI b.d.f: 0.20.0 PCI Vendor ID: 0x8086 PCI Device ID: 0x7A60 PCI Revision ID: 0x11 ACPI Vendor ID: ACPI Device ID: ACPI Revision ID: Firmware Version: 0xFFFFFFFFFFFFFFFF Instance Number: 0x0 Failure Parameter 3: 0x0 Failure Parameter 4: 0x0 USBXHCI Controller Error Encountered Device Instance ID: PCI\VEN_8086&DEV_7A60&SUBSYS_7A601849&REV_11\3&11583659&0&A0 Failure Reason: An xHCI controller command failed to complete after the command timeout abort. Recovery Action: Reset Bus Type: ParentBusTypePci Major Version: 0x1 Minor Version: 0x20 PCI b.d.f: 0.20.0 PCI Vendor ID: 0x8086 PCI Device ID: 0x7A60 PCI Revision ID: 0x11 ACPI Vendor ID: ACPI Device ID: ACPI Revision ID: Firmware Version: 0xFFFFFFFFFFFFFFFF Instance Number: 0x0 Failure Parameter 3: 0x0 Failure Parameter 4: 0x0 USBXHCI Controller Error Encountered Device Instance ID: PCI\VEN_8086&DEV_7A60&SUBSYS_7A601849&REV_11\3&11583659&0&A0 Failure Reason: An xHCI controller command failed to complete after the command timeout abort. Recovery Action: Reset Bus Type: ParentBusTypePci Major Version: 0x1 Minor Version: 0x20 PCI b.d.f: 0.20.0 PCI Vendor ID: 0x8086 PCI Device ID: 0x7A60 PCI Revision ID: 0x11 ACPI Vendor ID: ACPI Device ID: ACPI Revision ID: Firmware Version: 0xFFFFFFFFFFFFFFFF Instance Number: 0x0 Failure Parameter 3: 0x0 Failure Parameter 4: 0x0 USBXHCI Controller Error Encountered Device Instance ID: PCI\VEN_8086&DEV_7A60&SUBSYS_7A601849&REV_11\3&11583659&0&A0 Failure Reason: An xHCI controller command failed to complete after the command timeout abort. Recovery Action: Reset Bus Type: ParentBusTypePci Major Version: 0x1 Minor Version: 0x20 PCI b.d.f: 0.20.0 PCI Vendor ID: 0x8086 PCI Device ID: 0x7A60 PCI Revision ID: 0x11 ACPI Vendor ID: ACPI Device ID: ACPI Revision ID: Firmware Version: 0xFFFFFFFFFFFFFFFF Instance Number: 0x0 Failure Parameter 3: 0x0 Failure Parameter 4: 0x0 USBXHCI Controller Error Encountered Device Instance ID: PCI\VEN_8086&DEV_7A60&SUBSYS_7A601849&REV_11\3&11583659&0&A0 Failure Reason: An xHCI controller command failed to complete after the command timeout abort. Recovery Action: Reset Bus Type: ParentBusTypePci Major Version: 0x1 Minor Version: 0x20 PCI b.d.f: 0.20.0 PCI Vendor ID: 0x8086 PCI Device ID: 0x7A60 PCI Revision ID: 0x11 ACPI Vendor ID: ACPI Device ID: ACPI Revision ID: Firmware Version: 0xFFFFFFFFFFFFFFFF Instance Number: 0x0 Failure Parameter 3: 0x0 Failure Parameter 4: 0x0 USBXHCI Controller Error Encountered Device Instance ID: PCI\VEN_8086&DEV_7A60&SUBSYS_7A601849&REV_11\3&11583659&0&A0 Failure Reason: An xHCI controller command failed to complete after the command timeout abort. Recovery Action: Reset Bus Type: ParentBusTypePci Major Version: 0x1 Minor Version: 0x20 PCI b.d.f: 0.20.0 PCI Vendor ID: 0x8086 PCI Device ID: 0x7A60 PCI Revision ID: 0x11 ACPI Vendor ID: ACPI Device ID: ACPI Revision ID: Firmware Version: 0xFFFFFFFFFFFFFFFF Instance Number: 0x0 Failure Parameter 3: 0x0 Failure Parameter 4: 0x0 Just checked my USB controller driver and it is listed as up to date and was updated 3/25/25, though this issue has been going on for 6 months. My bios was already updated as of a month ago. I just discovered the option for turning off USB Selective Suspend in Power Options. We will see what happens


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knbPixels		#3 Posted : Tuesday, April 29, 2025 11:14:00 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 2/7/2024(UTC) Posts: 108 Thanks: 10 times Was thanked: 5 time(s) in 5 post(s)		Have not seen this issue happen again since I hit the option for turning off USB Selective Suspend in Power Options. Will update down the road.


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knbPixels		#4 Posted : Wednesday, May 7, 2025 6:22:27 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 2/7/2024(UTC) Posts: 108 Thanks: 10 times Was thanked: 5 time(s) in 5 post(s)		Just saw this issue happen again, only this time it was a little different. Instead of the choise to disconnect from Zoom in vMix causing the USB failure, it happened when I ended the meeting. All USB devices went dark, and I had to hard restart.


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