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VMix Clips - Preview - PGM go blank - After using for a few moments VMix Clips - Preview - PGM go blank
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vjmandala  
#1 Posted : Thursday, November 21, 2024 3:38:36 PM(UTC)
vjmandala

Rank: Member

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Joined: 6/14/2023(UTC)
Posts: 24
Man
Australia
Location: Melbourne
Hi all, for an unknown reason some/all of the Vmix clips and prev/pgm monitors go blank at random times soon after I load preset.

After rebooting or quit/relaunch VMix it comes good, then if I go into vmix settings, a clip settings or just wait a min, some/all monitors go blank again.

This is using a (work) Surface Pro 4 laptop with 8gb mem. Has been working perfectly fine for a couple years.
Vmix display at Pal 25fps 1080p. High Performance mode checked or uncheck makes no dif. VMix shows CPU 3% GPU 2%.

Any ideas would be most helpful.


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admin  
#2 Posted : Thursday, November 21, 2024 8:48:41 PM(UTC)
admin

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Location: Gold Coast, Australia

Was thanked: 4332 time(s) in 1528 post(s)
This is typically due to some corrupt files in your vMix installation.

This usually happens as a result of dismissing/ignoring the warning message during a vMix update or install about a file it can't install.
If this happens, restart the computer, make sure absolutely all programs and browsers are closed, then install vMix again.
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vjmandala  
#3 Posted : Sunday, November 24, 2024 5:09:35 AM(UTC)
vjmandala

Rank: Member

Groups: Registered
Joined: 6/14/2023(UTC)
Posts: 24
Man
Australia
Location: Melbourne
Makes total sense. As my laptop belong to Uni, the install (update) was blocked part way through. Am waiting for IT to give me (VMix) permission to update s/w. Thank you for confirming this would be the cause 🙏🏼

** Re-Update worked - issue fixed, thanks **
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