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vMix 26 hangs when clicking on "Decoder" menu in the settings - clean install
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Morki  
#1 Posted : Saturday, June 3, 2023 7:11:46 AM(UTC)
Morki

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Joined: 7/18/2020(UTC)
Posts: 29
Germany
Location: Frankfurt

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I have a problem with a Media Server
- Thinkstation P620, Threadripper, Quadro RTX 4000, Decklink 8K Pro
- clean install, plain windows 10
- installed half a year ago, put the (back then in Nov 22) current version vMix on and then left stored in a box, never used since

now got it out of storage, did all windows updates, installed the Focusrite drivers, updated Decklink drivers, updated vMix to 26.0.0.44

all seems to work, but when I click "Decoders" in the Settings, vMix freezes. Can't kill it, only option is a system restart.

uninstalled vMix, reinstalled it, no change.

Any ideas what else to try? This system has been used with vMix just fine a year ago (vMix 25)
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mavik  
#2 Posted : Tuesday, June 6, 2023 9:30:05 PM(UTC)
mavik

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Joined: 4/23/2017(UTC)
Posts: 1,231
Man
Location: Germany

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Was thanked: 168 time(s) in 150 post(s)
Uninstall vMix wit hthe current user. Create a new Admin user account. Reinstall vMix.
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