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vMix Social not showing Facebook comments!
Rank: Advanced Member
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Joined: 8/16/2019(UTC) Posts: 346  Thanks: 75 times
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Hi all, just wondering if anyone else is having problems with Facebook not showing comments (send to vMix Social)? For the last two days only random comments are being sent to vMix Social, for example if I had 30 comments from Facebook only 6 will show up in the browser (Chrome), YouTube is fine.
Anyone else having this problem?
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Rank: Newbie
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Joined: 9/18/2021(UTC) Posts: 2  Location: Guadalajara
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I'm having the same problem, hope soon to have this solved.
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Rank: Advanced Member
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Joined: 8/16/2019(UTC) Posts: 346 Thanks: 75 times
Was thanked: 22 time(s) in 17 post(s)
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It's still happening, I have to use Streamyard which is not ideal so any updates please Martin????
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Rank: Member
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Joined: 7/18/2020(UTC) Posts: 18  Location: MS Was thanked: 1 time(s) in 1 post(s)
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Having same problem. Shows some comments. Misses others.
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Rank: Advanced Member
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Joined: 8/16/2019(UTC) Posts: 346 Thanks: 75 times
Was thanked: 22 time(s) in 17 post(s)
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Uninstalled, reinstalled and still comments not coming through.
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Rank: Advanced Member
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Joined: 12/27/2012(UTC) Posts: 5,218  Location: Belgium Thanks: 291 times
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Originally Posted by: Simsyuk  Uninstalled, reinstalled and still comments not coming through. Have you contacted vMix support yet ? (not just mentioned his name here)
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Rank: Administration
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Joined: 1/13/2010(UTC) Posts: 5,208  Location: Gold Coast, Australia Was thanked: 4289 time(s) in 1520 post(s)
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As per previous discussions on this topic, vMix Social receives exactly what is sent from Facebook.
However, just in case you can double check the View Log in vMix Social to see if there are network issues blocking the receiving of comments.
If there are no network errors then there isn't anything we can do, Facebook will often filter out comments for various reasons
on streams, and we have no control over that, we simply display everything we are given!
Regards,
Martin
vMix
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 1 user thanked admin for this useful post.
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Rank: Advanced Member
Groups: Registered
Joined: 8/16/2019(UTC) Posts: 346 Thanks: 75 times
Was thanked: 22 time(s) in 17 post(s)
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Thanks Martin, just find it strange that StreamYard is ok but I'll check the logs (where are they located?). Have a great Christmas.
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Rank: Advanced Member
Groups: Registered
Joined: 8/16/2019(UTC) Posts: 346 Thanks: 75 times
Was thanked: 22 time(s) in 17 post(s)
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Just thought I'd give everyone an update, still no luck. It's been three months!
I've uninstalled, taken permission off Facebook (and added again) but still around 200 comments are not showing up. YouTube comments are all ok, and when using StreamYard (with Facebook comment) all is ok, it seems just vMix Social that seems to be the issue with Facebook!
Anyone having issues?
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