My license has been stolen - Russian company took my license! Options  Watch this topic  Print this topic » Normal Threaded

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ford_eric@hcde.org		#1 Posted : Tuesday, November 9, 2021 12:21:17 AM(UTC)
Rank: Newbie Groups: Registered Joined: 9/29/2020(UTC) Posts: 8 Location: Ooltewah		Hello. I have sent in a support ticket about my license being stolen. That was Thursday. How long does a support ticket typically take to get a reply? Are there other options?
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richardgatarski		#2 Posted : Tuesday, November 9, 2021 12:30:25 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 2/18/2014(UTC) Posts: 1,821 Location: Stockholm Thanks: 138 times Was thanked: 292 time(s) in 246 post(s)		can you login with the licence at https://vmix.com/activate? If so, revoke its use from other PCs and password enable your licence
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ford_eric@hcde.org		#3 Posted : Tuesday, November 9, 2021 12:33:55 AM(UTC)
Rank: Newbie Groups: Registered Joined: 9/29/2020(UTC) Posts: 8 Location: Ooltewah		Unfortunately no. I did this last week and they went back, deactivated mine and locked it to their email.
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doggy		#4 Posted : Tuesday, November 9, 2021 12:34:14 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/27/2012(UTC) Posts: 5,092 Location: Belgium Thanks: 284 times Was thanked: 921 time(s) in 760 post(s)		How do you know it if got "stolen" in the first place ?
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ford_eric@hcde.org		#5 Posted : Tuesday, November 9, 2021 12:38:29 AM(UTC)
Rank: Newbie Groups: Registered Joined: 9/29/2020(UTC) Posts: 8 Location: Ooltewah		Originally Posted by: doggy How do you know it if got "stolen" in the first place ? Well, our machine was deactivated and license was used on two machines with the email tpvideo@sk.ru. Since, I deactivated their machines, reassigned the license to my email and activated my machine again. The next day, we were deactivated again and locked out of using the license to login and manage activations. So yeah, it was stolen.
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doggy		#6 Posted : Tuesday, November 9, 2021 12:47:09 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/27/2012(UTC) Posts: 5,092 Location: Belgium Thanks: 284 times Was thanked: 921 time(s) in 760 post(s)		Originally Posted by: ford_eric@hcde.org and locked out of using the license to login and manage activations. so they enabled "Restrict login to email only:"
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ford_eric@hcde.org		#7 Posted : Tuesday, November 9, 2021 12:48:48 AM(UTC)
Rank: Newbie Groups: Registered Joined: 9/29/2020(UTC) Posts: 8 Location: Ooltewah		That is correct.
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admin		#8 Posted : Sunday, November 14, 2021 12:42:14 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,162 Location: Gold Coast, Australia Was thanked: 4171 time(s) in 1498 post(s)		Hi, Please check your junk email. We have replied to all your emails within hours of receiving them, but unfortunately for some reason your email provider is blocking them. Check your junk emails or contact your email provider if you do not see them there. Regards, Martin vMix
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ford_eric@hcde.org		#9 Posted : Sunday, November 14, 2021 10:37:19 PM(UTC)
Rank: Newbie Groups: Registered Joined: 9/29/2020(UTC) Posts: 8 Location: Ooltewah		I received one reply from support ticket [261-291C6FAD-023C]. No reply after I sent the license key as requested.
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admin		#10 Posted : Monday, November 15, 2021 12:16:20 AM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,162 Location: Gold Coast, Australia Was thanked: 4171 time(s) in 1498 post(s)		Check your junk email or spam folders, we have sent numerous replies and emails over the past couple of weeks. If you do not have access to junk email folders, you will need to contact your network administrator to track them down.
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ford_eric@hcde.org		#11 Posted : Tuesday, November 16, 2021 2:59:22 AM(UTC)
Rank: Newbie Groups: Registered Joined: 9/29/2020(UTC) Posts: 8 Location: Ooltewah		Originally Posted by: admin Check your junk email or spam folders, we have sent numerous replies and emails over the past couple of weeks. If you do not have access to junk email folders, you will need to contact your network administrator to track them down. I have no junk emails from vmix.com. I get emails from support@vmix.com in my inbox but no license key. Please send.
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doggy		#12 Posted : Tuesday, November 16, 2021 3:11:27 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/27/2012(UTC) Posts: 5,092 Location: Belgium Thanks: 284 times Was thanked: 921 time(s) in 760 post(s)		Originally Posted by: ford_eric@hcde.org Originally Posted by: admin Check your junk email or spam folders, we have sent numerous replies and emails over the past couple of weeks. If you do not have access to junk email folders, you will need to contact your network administrator to track them down. I have no junk emails from vmix.com. I get emails from support@vmix.com in my inbox but no license key. Please send. And what do these emails say? Why would one of them have a license key in it if they do not get replies from you on their mails ?
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ford_eric@hcde.org		#13 Posted : Tuesday, November 16, 2021 3:17:24 AM(UTC)
Rank: Newbie Groups: Registered Joined: 9/29/2020(UTC) Posts: 8 Location: Ooltewah		Originally Posted by: doggy Originally Posted by: ford_eric@hcde.org Originally Posted by: admin Check your junk email or spam folders, we have sent numerous replies and emails over the past couple of weeks. If you do not have access to junk email folders, you will need to contact your network administrator to track them down. I have no junk emails from vmix.com. I get emails from support@vmix.com in my inbox but no license key. Please send. And what do these emails say? Why would one of them have a license key in it if they do not get replies from you on their mails ? Literally the same message that the post says. “Check junk…” Never got anything from them with a new license. Showed proof of purchase, provided details on who now has the key, but no new key, contrary to their posts.
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doggy		#14 Posted : Tuesday, November 16, 2021 3:59:51 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/27/2012(UTC) Posts: 5,092 Location: Belgium Thanks: 284 times Was thanked: 921 time(s) in 760 post(s)		Originally Posted by: ford_eric@hcde.org but no new key, contrary to their posts. Not one of admin's posts mentions they send you a new key They are stating that they replied to your mails which you say you didn't receive. I have personally never missed a support email from them
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ford_eric@hcde.org		#15 Posted : Tuesday, November 16, 2021 4:03:42 AM(UTC)
Rank: Newbie Groups: Registered Joined: 9/29/2020(UTC) Posts: 8 Location: Ooltewah		Originally Posted by: doggy Originally Posted by: ford_eric@hcde.org but no new key, contrary to their posts. Not one of admin's posts mentions they send you a new key They are stating that they replied to your mails which you say you didn't receive. I have personally never missed a support email from them Was told in email from Martin (admin above) that key was sent. Not on the forum. I have no junk emails from vmix. I too have never missed a support email.
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