logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
vMix call link not working! HELP! - vMix call link not working- HELP
Options
Go to last post Go to first unread
Previous Topic Next Topic
trentzel  
#1 Posted : Wednesday, November 18, 2020 3:31:22 AM(UTC)
trentzel

Rank: Newbie

Groups: Registered
Joined: 11/18/2020(UTC)
Posts: 3
Man
United States
Location: Fort Worth
I am doing a large show right now with 7-8 records each day with everything from a single caller with a slide deck to a panel discussion with 5-6 callers. So I am really putting vMix through it's paces!

The problem I am having is that about 70-80% of the time, when the client clicks on the vMix call link that the system generates, they go to a room where they see their camera and have a blue background, but they never come into my system.

If I give them the vmixcall.com website and the password, they get right into my system with no issues. So that workaround works, but I would love to use the simplicity of a single link to give to my clients.

Is this a bug or is their something I am doing wrong?

Thanks!
Back to top
WWW

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
mavik  
#2 Posted : Wednesday, November 18, 2020 4:15:56 AM(UTC)
mavik

Rank: Advanced Member

Groups: Registered
Joined: 4/23/2017(UTC)
Posts: 1,210
Man
Location: Germany

Thanks: 3 times
Was thanked: 168 time(s) in 150 post(s)
I can't follow you a 100% but there are only two possible urls.
vmixcall.com
advanced.vmixcall.com
The latter offers a bit more options for the user (cam, mic, echo settings)

They need to answer a name and a password. You have to provide the password to them.
Back to top
WWW
streamstuff  
#3 Posted : Thursday, November 19, 2020 3:08:30 AM(UTC)
streamstuff

Rank: Member

Groups: Registered
Joined: 7/18/2020(UTC)
Posts: 13
Originally Posted by: trentzel Go to Quoted Post
I am doing a large show right now with 7-8 records each day with everything from a single caller with a slide deck to a panel discussion with 5-6 callers. So I am really putting vMix through it's paces!

The problem I am having is that about 70-80% of the time, when the client clicks on the vMix call link that the system generates, they go to a room where they see their camera and have a blue background, but they never come into my system.

If I give them the vmixcall.com website and the password, they get right into my system with no issues. So that workaround works, but I would love to use the simplicity of a single link to give to my clients.

Is this a bug or is their something I am doing wrong?

Thanks!


Just a thought but do you have your vMix preset open on two machines? If it's open in more than one place, it's a toss up of which machine they will get connected to.
Back to top
trentzel  
#4 Posted : Thursday, November 19, 2020 4:27:17 AM(UTC)
trentzel

Rank: Newbie

Groups: Registered
Joined: 11/18/2020(UTC)
Posts: 3
Man
United States
Location: Fort Worth
No- it's only on one machine. If the caller goes to vmixcall.com and enters the password it works fine but the direct link that the system generates rarely works.
Back to top
WWW
RickBrock  
#5 Posted : Thursday, November 19, 2020 11:48:35 AM(UTC)
RickBrock

Rank: Newbie

Groups: Registered
Joined: 10/5/2020(UTC)
Posts: 9
United Kingdom
Location: Plymouth
Is the quick link opening in another web browser than chrome?
Back to top
trentzel  
#6 Posted : Saturday, November 21, 2020 2:53:17 AM(UTC)
trentzel

Rank: Newbie

Groups: Registered
Joined: 11/18/2020(UTC)
Posts: 3
Man
United States
Location: Fort Worth
My callers are reporting that it is opening in Chrome. Could it be that a cache or something is holding onto a previous call? All these calls have been the first time I worked with them, but maybe they did a different vmix call with someone else possibly?
Back to top
WWW
Geoff B  
#7 Posted : Saturday, November 21, 2020 12:02:58 PM(UTC)
Geoff B

Rank: Advanced Member

Groups: Registered
Joined: 5/10/2020(UTC)
Posts: 104
Man
United States
Location: Sacramento, California

Thanks: 13 times
Was thanked: 5 time(s) in 5 post(s)
Originally Posted by: trentzel Go to Quoted Post
I am doing a large show right now with 7-8 records each day with everything from a single caller with a slide deck to a panel discussion with 5-6 callers. So I am really putting vMix through it's paces!

The problem I am having is that about 70-80% of the time, when the client clicks on the vMix call link that the system generates, they go to a room where they see their camera and have a blue background, but they never come into my system.

If I give them the vmixcall.com website and the password, they get right into my system with no issues. So that workaround works, but I would love to use the simplicity of a single link to give to my clients.

Is this a bug or is their something I am doing wrong?

Thanks!


90% of the time this is because their default browser is Internet Explorer. When they click the link, it opens there. When they go to Chrome and navigate to vmixcall.com it works, because they're actually in Chrome. I never send my callers the link for this reason.
Back to top
WWW
Geoff B  
#8 Posted : Saturday, November 21, 2020 12:04:05 PM(UTC)
Geoff B

Rank: Advanced Member

Groups: Registered
Joined: 5/10/2020(UTC)
Posts: 104
Man
United States
Location: Sacramento, California

Thanks: 13 times
Was thanked: 5 time(s) in 5 post(s)
Originally Posted by: trentzel Go to Quoted Post
My callers are reporting that it is opening in Chrome. Could it be that a cache or something is holding onto a previous call? All these calls have been the first time I worked with them, but maybe they did a different vmix call with someone else possibly?


I have had many people insist that they are in Chrome when they are, in fact, not.
Back to top
WWW
Paul_WCP  
#9 Posted : Sunday, February 7, 2021 7:04:17 AM(UTC)
Paul_WCP

Rank: Member

Groups: Registered
Joined: 2/9/2019(UTC)
Posts: 27
Germany
Location: Berlin

Was thanked: 2 time(s) in 2 post(s)
Originally Posted by: trentzel Go to Quoted Post
I am doing a large show right now with 7-8 records each day with everything from a single caller with a slide deck to a panel discussion with 5-6 callers. So I am really putting vMix through it's paces!

The problem I am having is that about 70-80% of the time, when the client clicks on the vMix call link that the system generates, they go to a room where they see their camera and have a blue background, but they never come into my system.

If I give them the vmixcall.com website and the password, they get right into my system with no issues. So that workaround works, but I would love to use the simplicity of a single link to give to my clients.

Is this a bug or is their something I am doing wrong?

Thanks!


The blue background but seeing their camera (direct feed from their camera) means they don't establish a connection.

Either its because they did not give the browser permission to their camera or a firewall is blocking the udp ports required for vmixcall.
Back to top
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.147 seconds.