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invisble1  
#1 Posted : Friday, October 9, 2020 11:27:10 AM(UTC)
invisble1

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The connection worked multiple times a week since March, now all of a sudden no bueno.
No changes on their side, seems to hang on

"Sending our reply to initiate the call"

Call manager detects the name that's input and assigns it to the correct input, but the caller only receieves the blue screen back on their side - their cam shows fine in the top left corner. 2 separate machines, hard wired, no firewall. Phone can connect from the same network...

at a loss.

any suggestions?
admin  
#2 Posted : Friday, October 9, 2020 12:36:56 PM(UTC)
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Run a test here:
https://test.webrtc.org/

Both Microphone and Camera must be working in the browser in order for it to connect.
invisble1  
#3 Posted : Friday, October 9, 2020 1:19:20 PM(UTC)
invisble1

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Originally Posted by: admin Go to Quoted Post
Run a test here:
https://test.webrtc.org/

Both Microphone and Camera must be working in the browser in order for it to connect.


The only !/yellow notice was:

[ INFO ] Gathered candidate of Type: srflx Protocol: udp Address: 172.91.232.142
[ WARN ] Could not connect using reflexive candidates, likely due to the network environment/configuration.

everything else was green/5by5
invisble1  
#4 Posted : Friday, October 9, 2020 1:20:41 PM(UTC)
invisble1

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Originally Posted by: admin Go to Quoted Post
Run a test here:
https://test.webrtc.org/

Both Microphone and Camera must be working in the browser in order for it to connect.


The only !/yellow was:

[ INFO ] Gathered candidate of Type: srflx Protocol: udp Address: 172.91.232.142
[ WARN ] Could not connect using reflexive candidates, likely due to the network environment/configuration.

all other checks were green.
admin  
#5 Posted : Friday, October 9, 2020 3:58:08 PM(UTC)
admin

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This would appear to indicate a firewall block. Go through the steps below, in particular checking for 3rd party antivirus which is notorious for blocking things like this
when it shouldn't.

https://www.vmix.com/kno...on-issues-with-vmix-call
invisble1  
#6 Posted : Saturday, October 10, 2020 3:59:25 AM(UTC)
invisble1

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Joined: 10/9/2020(UTC)
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Originally Posted by: admin Go to Quoted Post
This would appear to indicate a firewall block. Go through the steps below, in particular checking for 3rd party antivirus which is notorious for blocking things like this
when it shouldn't.

https://www.vmix.com/kno...on-issues-with-vmix-call


Firewall is down and DMZ was enabled on the router just in case to let everything through. still getting the error.
I got through #6 of the trouble shooting but I don't have an advanced settings checkbox, though confirmed others were able to call in on the same line.

screen.PNG (380kb) downloaded 1 time(s). vmixcall.PNG (81kb) downloaded 0 time(s).
invisble1  
#7 Posted : Saturday, October 10, 2020 8:34:18 AM(UTC)
invisble1

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Joined: 10/9/2020(UTC)
Posts: 6

Also, laptop on same network connects, no sweat.
invisble1  
#8 Posted : Saturday, October 10, 2020 2:43:52 PM(UTC)
invisble1

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Joined: 10/9/2020(UTC)
Posts: 6

Update.
It happened to 2 other people tonight, Chrome and Brave browsers (built on Chrome)
Had them swap to Firefox, it did work so I'm thinking there is an issue with an update to chrome or something.
admin  
#9 Posted : Saturday, October 10, 2020 8:30:15 PM(UTC)
admin

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It sounds like you have an old version of vMix installed, so check to make sure the latest vMix 23 is running, as regular updates are needed
to maintain compatibility with browsers.
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