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Sudden Blue Screen when calling in for 1 caller. Has worked for months.
Rank: Newbie
Groups: Registered
Joined: 10/9/2020(UTC)
Posts: 6
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The connection worked multiple times a week since March, now all of a sudden no bueno.
No changes on their side, seems to hang on
"Sending our reply to initiate the call"
Call manager detects the name that's input and assigns it to the correct input, but the caller only receieves the blue screen back on their side - their cam shows fine in the top left corner. 2 separate machines, hard wired, no firewall. Phone can connect from the same network...
at a loss.
any suggestions?
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,207  Location: Gold Coast, Australia Was thanked: 4285 time(s) in 1519 post(s)
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Run a test here: https://test.webrtc.org/Both Microphone and Camera must be working in the browser in order for it to connect.
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Rank: Newbie
Groups: Registered
Joined: 10/9/2020(UTC)
Posts: 6
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Originally Posted by: admin  Run a test here: https://test.webrtc.org/Both Microphone and Camera must be working in the browser in order for it to connect. The only !/yellow notice was: [ INFO ] Gathered candidate of Type: srflx Protocol: udp Address: 172.91.232.142 [ WARN ] Could not connect using reflexive candidates, likely due to the network environment/configuration. everything else was green/5by5
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Rank: Newbie
Groups: Registered
Joined: 10/9/2020(UTC)
Posts: 6
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Originally Posted by: admin Run a test here: https://test.webrtc.org/Both Microphone and Camera must be working in the browser in order for it to connect. The only !/yellow was: [ INFO ] Gathered candidate of Type: srflx Protocol: udp Address: 172.91.232.142 [ WARN ] Could not connect using reflexive candidates, likely due to the network environment/configuration. all other checks were green.
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,207 Location: Gold Coast, Australia Was thanked: 4285 time(s) in 1519 post(s)
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Rank: Newbie
Groups: Registered
Joined: 10/9/2020(UTC)
Posts: 6
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Originally Posted by: admin Firewall is down and DMZ was enabled on the router just in case to let everything through. still getting the error. I got through #6 of the trouble shooting but I don't have an advanced settings checkbox, though confirmed others were able to call in on the same line.  screen.PNG (380kb) downloaded 1 time(s). vmixcall.PNG (81kb) downloaded 0 time(s).
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Rank: Newbie
Groups: Registered
Joined: 10/9/2020(UTC)
Posts: 6
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Also, laptop on same network connects, no sweat.
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Rank: Newbie
Groups: Registered
Joined: 10/9/2020(UTC)
Posts: 6
|
Update.
It happened to 2 other people tonight, Chrome and Brave browsers (built on Chrome)
Had them swap to Firefox, it did work so I'm thinking there is an issue with an update to chrome or something.
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,207 Location: Gold Coast, Australia Was thanked: 4285 time(s) in 1519 post(s)
|
It sounds like you have an old version of vMix installed, so check to make sure the latest vMix 23 is running, as regular updates are needed
to maintain compatibility with browsers.
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