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vMix Social Not Updating Photos - Happening for several weeks now
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shawntempesta  
#1 Posted : Saturday, September 26, 2020 7:46:02 AM(UTC)
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As described. Our daily Facebook Live show has several commenters that are reoccurring. Their photos update from time to time. I can see the updated photo in the web interface, but when I fly their photo into the production, it shows photos from, at times, several weeks/months ago.

I know there is a way to delete the temp files to force the program to re-download these photos. My curiosity is...
  1. How often does or should the program be updating or checking these photos to see if they need updating.
  2. Am I the only person with this issue?
  3. Can we build an ability to check for new photos at either certain intervals or on every start?
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Simsyuk  
#2 Posted : Saturday, September 26, 2020 7:50:20 AM(UTC)
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I'm with you on that one, I get many viewers complaining about this. I've put it down to Facebook not sending the correct images.
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shawntempesta  
#3 Posted : Tuesday, September 29, 2020 6:07:40 AM(UTC)
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I don't know if it is down to Facebook though. The web interface shows the correct, new pictures. I think vMix Social doesn't scrape the new photos and put them in temp to use. Ever lately.
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Simsyuk  
#4 Posted : Wednesday, September 30, 2020 12:52:10 AM(UTC)
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Originally Posted by: shawntempesta Go to Quoted Post
I don't know if it is down to Facebook though. The web interface shows the correct, new pictures. I think vMix Social doesn't scrape the new photos and put them in temp to use. Ever lately.


That's a good point, I didn't think of that. Yes then I'd say it's down to vMix Social.
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