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KRTW  
#1 Posted : Saturday, September 26, 2020 4:40:38 AM(UTC)
KRTW

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Joined: 7/29/2020(UTC)
Posts: 64
Canada

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In call manager I see the following:
ALAN 02:31:42 PM
logged in

ALAN 02:31:44 PM
Caller has made initial contact!

ALAN 02:31:44 PM
Sending our reply to initiate the call...

ALAN 02:34:12 PM
can folks see this?

I get no audio or video....and in a previous try I could see him turn camera and mic on. Not sure how to troubleshoot this.

Any ideas?
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KRTW  
#2 Posted : Saturday, September 26, 2020 4:44:46 AM(UTC)
KRTW

Rank: Advanced Member

Groups: Registered
Joined: 7/29/2020(UTC)
Posts: 64
Canada

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Originally Posted by: KRTW Go to Quoted Post
In call manager I see the following:
ALAN 02:31:42 PM
logged in

ALAN 02:31:44 PM
Caller has made initial contact!

ALAN 02:31:44 PM
Sending our reply to initiate the call...

ALAN 02:34:12 PM
can folks see this?

I get no audio or video....and in a previous try I could see him turn camera and mic on. Not sure how to troubleshoot this.

Any ideas?


Forgot to mention...calling in on a PC - and he stated that chrome is fully updated. Here is part of the call manager....
ALAN 02:26:00 PM
logged in

ALAN 02:26:00 PM
Caller has made initial contact!

ALAN 02:26:00 PM
Sending our reply to initiate the call...

ALAN 02:26:39 PM
Camera turned off.

ALAN 02:26:41 PM
Camera turned on.
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KRTW  
#3 Posted : Saturday, September 26, 2020 4:49:24 AM(UTC)
KRTW

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Joined: 7/29/2020(UTC)
Posts: 64
Canada

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I believe the problem is that they are behind a firewall and the necessary ports are blocked....does anybody know what port numbers are used, and if this could be the issue?
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ask  
#4 Posted : Saturday, September 26, 2020 9:19:01 AM(UTC)
ask

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Australia
Location: Melbourne

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Originally Posted by: KRTW Go to Quoted Post
I believe the problem is that they are behind a firewall and the necessary ports are blocked....does anybody know what port numbers are used, and if this could be the issue?


https://www.vmix.com/kno...ll-firewall-requirements
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KRTW  
#5 Posted : Saturday, September 26, 2020 11:54:19 AM(UTC)
KRTW

Rank: Advanced Member

Groups: Registered
Joined: 7/29/2020(UTC)
Posts: 64
Canada

Thanks: 1 times
Originally Posted by: ask Go to Quoted Post
Originally Posted by: KRTW Go to Quoted Post
I believe the problem is that they are behind a firewall and the necessary ports are blocked....does anybody know what port numbers are used, and if this could be the issue?


https://www.vmix.com/kno...ll-firewall-requirements



Fantastic - thank you. Sent to the client.
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