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connection problem, not sure how to proceed
Rank: Advanced Member
Groups: Registered
Joined: 7/29/2020(UTC) Posts: 64 Thanks: 1 times
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In call manager I see the following: ALAN 02:31:42 PM logged in
ALAN 02:31:44 PM Caller has made initial contact!
ALAN 02:31:44 PM Sending our reply to initiate the call...
ALAN 02:34:12 PM can folks see this?
I get no audio or video....and in a previous try I could see him turn camera and mic on. Not sure how to troubleshoot this.
Any ideas?
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Rank: Advanced Member
Groups: Registered
Joined: 7/29/2020(UTC) Posts: 64 Thanks: 1 times
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Originally Posted by: KRTW In call manager I see the following: ALAN 02:31:42 PM logged in
ALAN 02:31:44 PM Caller has made initial contact!
ALAN 02:31:44 PM Sending our reply to initiate the call...
ALAN 02:34:12 PM can folks see this?
I get no audio or video....and in a previous try I could see him turn camera and mic on. Not sure how to troubleshoot this.
Any ideas? Forgot to mention...calling in on a PC - and he stated that chrome is fully updated. Here is part of the call manager.... ALAN 02:26:00 PM logged in ALAN 02:26:00 PM Caller has made initial contact! ALAN 02:26:00 PM Sending our reply to initiate the call... ALAN 02:26:39 PM Camera turned off. ALAN 02:26:41 PM Camera turned on.
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Rank: Advanced Member
Groups: Registered
Joined: 7/29/2020(UTC) Posts: 64 Thanks: 1 times
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I believe the problem is that they are behind a firewall and the necessary ports are blocked....does anybody know what port numbers are used, and if this could be the issue?
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Rank: Advanced Member
Groups: Registered
Joined: 10/13/2012(UTC) Posts: 1,162 Location: Melbourne Thanks: 220 times Was thanked: 199 time(s) in 181 post(s)
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Rank: Advanced Member
Groups: Registered
Joined: 7/29/2020(UTC) Posts: 64 Thanks: 1 times
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Originally Posted by: ask Fantastic - thank you. Sent to the client.
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