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#1 Posted : Friday, July 10, 2020 3:58:02 AM(UTC)

Rank: Newbie

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Joined: 7/10/2020(UTC)
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Czech Republic
Location: Praha

Good day everyone. I'm sorry to bother you, but I need help with a problem I can't handle. I own an atem mini pro and Vmix 4k. I would like to use the atem and vmix switches together. I have everything connected using usb - C to USB - A. I have the whole chain switched to 50p and everything is connected to USB3 using a USB3 cable. Unfortunately, the video cuts terribly, both during the stream and in the preview itself in the vmix. I have 2 graphics cards in my laptop. One integrated and the other external. If I choose the integrated video, it will be cut like this


As soon as I switch to external in the settings, the preview in vmix does this and the video is also continuous. Here is a sample


They are also tried as in the Vmix Latencymon manual, but I admit I have no idea what to do with it.


All programs, video card drivers I have updated, but I still have this problem.
I wrote in support a week ago and no answer yet Please anyone know what to do with this? Thank you BS

#2 Posted : Friday, July 10, 2020 11:19:38 AM(UTC)

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Location: Canada

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@ big-foot

vMix does not perform well with 2 GPUs or eGPUs.

If vMix support hasn’t responded within a day or two, email them again as it probably wasn’t received.

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