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Nick Davidson  
#1 Posted : Tuesday, June 17, 2014 11:11:08 PM(UTC)
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Perhaps I'm missing something here but we are having trouble getting the audio along with out external output?

We are capturing the external output on a separate PC for live edits but the audio is no coming along with video. Any insights?

Thanks
vmixsupport  
#2 Posted : Thursday, June 19, 2014 8:59:12 PM(UTC)
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Hi Nick,
How are you sending out the external output feed? Are you using a BMD capture card?
Nick Davidson  
#3 Posted : Friday, June 20, 2014 10:55:55 PM(UTC)
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vmixsupport wrote:
Hi Nick,
How are you sending out the external output feed? Are you using a BMD capture card?


Yes, the external out is going through one of the available outputs on the BMD quad decklink.

It is being captured on another PC using the BMD Ultra Studio Mini Recorder Thunderbolt.

Thank for any insight.
admin  
#4 Posted : Friday, June 20, 2014 10:57:56 PM(UTC)
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What are the settings selected in vMix Settings -> External Output?
Is the audio device set to the matching decklink audio renderer?

When looking at the vMix audio meter, does the "External" meter show audio when it is running?

Regards,

Martin
vMix
Nick Davidson  
#5 Posted : Friday, June 20, 2014 11:11:46 PM(UTC)
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admin wrote:
What are the settings selected in vMix Settings -> External Output?
Is the audio device set to the matching decklink audio renderer?

When looking at the vMix audio meter, does the "External" meter show audio when it is running?

Regards,

Martin
vMix

I'll check this and get back. Thanks!
Nick Davidson  
#6 Posted : Wednesday, July 2, 2014 3:24:49 PM(UTC)
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Hi Martin,

We are seeing level on the external out module. Unfortunately we are still not receiving audio into the capture PC.
admin  
#7 Posted : Wednesday, July 2, 2014 10:48:33 PM(UTC)
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Could you please let me know the exact settings you have set for External Output.
Nick Davidson  
#8 Posted : Friday, July 4, 2014 8:20:00 PM(UTC)
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admin wrote:
Could you please let me know the exact settings you have set for External Output.

Sorry for the delayed response. We solved the issue. The external audio output was not set correctly.

Dumb mistake. Thanks for the help!
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