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Corridor66  
#1 Posted : Friday, June 19, 2020 2:57:54 AM(UTC)
Corridor66

Rank: Newbie

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Joined: 5/9/2020(UTC)
Posts: 2
United States
Location: Hockley

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Was thanked: 2 time(s) in 1 post(s)
Trying to determine root cause of VMIX crashing during a session yesterday.
Somewhat newer user with only a couple months of training

I9-16core Box
Asus Liquid Cooled Motherboard (averages 40-60C)
64GB Ram
2- 2TB NVMe SS Drives
1- Geoforce 2080 Super
1- Decklink 5K 12G Extreme

Recording Session-
5 - NDI Inputs from another VMIX system making the VMIXcall
1 - 6-Way Split

2- External Ouputs to external AJA Recorders -Output/6-way split- SDI
2- Graphics Outputs to external AJA Recorders - NDI CALL 1 / NDI Call 2 - SDI
2- Internal records to SSDrives - NDI Call 3 / NDI Call 4 - Apple ProRes-LT
5-Mulicorder Records - NDI Calls 1-5 - MP4

CPu/GPU usage -- 30 - 40% - 30 minutes recorded successfully
Then Crashed - no error log - just closed application - stopped records
Restarted application and restarted everything
Crashed again - 10 minutes later
Windows Programs and software are on its own 2TB SSDrive
External Records and Multicorder were being outputted to the same drive - 2nd 2TB SSDrive
Drives were 90% empty so drive space was not an issue
It seems the AJA recorders kept recording because they just returned to a desktop image when software crashed

Just trying to determine if there is something I setup wrong or need to avoid??
Can I run internal and multicorder records at the same time? Same storage drive or should they be separate?
Does NDI interfere or inhibit the recording because of the dropped frames?

Thanks
Brent
seomaii  
#2 Posted : Tuesday, June 30, 2020 2:22:29 AM(UTC)
seomaii

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Location: Dublin

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Can you see what error you get in Event Viewer in Windows?
thanks 1 user thanked seomaii for this useful post.
Corridor66 on 7/2/2020(UTC)
admin  
#3 Posted : Tuesday, June 30, 2020 12:08:27 PM(UTC)
admin

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Posts: 4,525
Man
Location: Gold Coast, Australia

Was thanked: 2787 time(s) in 1161 post(s)
Please send us a support report in vMix and drop us an email:
https://www.vmix.com/contact-us.aspx
thanks 1 user thanked admin for this useful post.
Corridor66 on 7/2/2020(UTC)
Corridor66  
#4 Posted : Thursday, July 2, 2020 6:01:30 PM(UTC)
Corridor66

Rank: Newbie

Groups: Registered
Joined: 5/9/2020(UTC)
Posts: 2
United States
Location: Hockley

Thanks: 2 times
Was thanked: 2 time(s) in 1 post(s)
VMIX tech support solved the case.....crash log in settings revealed an older version of net framework and they sent me a link to update it
Has not crashed since then---back up running solid!!
thanks 2 users thanked Corridor66 for this useful post.
mburel1980 on 7/2/2020(UTC), Geoff B on 7/3/2020(UTC)
djw  
#5 Posted : Friday, July 17, 2020 9:48:26 AM(UTC)
djw

Rank: Newbie

Groups: Registered
Joined: 4/20/2020(UTC)
Posts: 2
Brazil
Location: sao paulo

Good night, and which version of the framework did you have no more problems with crashing vmix?
I've been having a lot of crashes with him.

thank you
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