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KG2020  
#1 Posted : Thursday, June 4, 2020 4:11:44 AM(UTC)
KG2020

Rank: Newbie

Groups: Registered
Joined: 6/4/2020(UTC)
Posts: 2
Austria

Today we tried to connect to a call with an iPhone
the guest was not able to connect
in the call manager we got the following messages

Quote:


NewGuest 04:55:29
logged in

NewGuest 04:55:32
Caller has made initial contact!

NewGuest 04:55:32
Call Disconnected

NewGuest 04:55:32
Call Disconnected

NewGuest 04:55:33
System.Exception: There is a media type mismatch between the local stream at index 0 (Audio) and the media description at index 0 (Video).
bei FM.IceLink.Connection.ProcessAndSetDescription(SessionDescription description, Boolean isLocalDescription, Promise`1 promise)
bei FM.IceLink.Connection.DoSetRemoteDescription(Promise`1 promise, SessionDescription remoteDescription)

NewGuest 04:55:33
System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
bei FM.IceLink.Future`1.DoWaitForResult(ManagedCondition condition)
bei FM.IceLink.Future`1.WaitForResult()
bei PhoenixInstance3.IceLink3Instance.CreateOfferAnswerInternal(Boolean offer)
bei PhoenixInstance3.IceLink3Instance.ReceiveOfferAnswer(String json, String peerId)
bei PhoenixLibrary.WebRTCSession.MessageThread()

NewGuest 04:56:14
Camera turned off.

NewGuest 04:56:16
Microphone turned off.

NewGuest 04:56:17
Microphone turned on.

NewGuest 04:56:18
Camera turned on.

NewGuest 04:57:13
logged in

NewGuest 04:57:16
Caller has made initial contact!

NewGuest 04:57:16
Call Disconnected

NewGuest 04:57:16
Sending our reply to initiate the call...

NewGuest 04:57:34
logged in

NewGuest 04:57:55
logged in

NewGuest 04:59:18
logged in

NewGuest 04:59:21
Caller has made initial contact!

NewGuest 04:59:21
Call Disconnected

NewGuest 04:59:21
Sending our reply to initiate the call...

NewGuest 05:02:27
logged in

NewGuest 05:02:31
Caller has made initial contact!

NewGuest 05:02:31
Call Disconnected

NewGuest 05:02:31
System.Exception: There is a media type mismatch between the local stream at index 0 (Audio) and the media description at index 0 (Video).
bei FM.IceLink.Connection.ProcessAndSetDescription(SessionDescription description, Boolean isLocalDescription, Promise`1 promise)
bei FM.IceLink.Connection.DoSetRemoteDescription(Promise`1 promise, SessionDescription remoteDescription)

NewGuest 05:02:31
Sending our reply to initiate the call...

NewGuest 05:05:05
logged in

NewGuest 05:05:29
logged in

NewGuest 05:05:48
logged in

NewGuest 05:06:12
logged in

NewGuest 05:06:14
Caller has made initial contact!

NewGuest 05:06:14
Call Disconnected

NewGuest 05:06:15
Sending our reply to initiate the call...

NewGuest 05:06:41
logged in

NewGuest 05:06:45
Caller has made initial contact!

NewGuest 05:06:45
Call Disconnected

NewGuest 05:06:45
Sending our reply to initiate the call...

NewGuest 05:07:19
logged in

NewGuest 05:07:23
Caller has made initial contact!

NewGuest 05:07:23
Call Disconnected

NewGuest 05:07:23
Sending our reply to initiate the call...

NewGuest 05:34:52
logged in


how can we resolve this issue?

All our other guests had a fast and good connection
KG2020  
#2 Posted : Thursday, June 4, 2020 5:29:03 AM(UTC)
KG2020

Rank: Newbie

Groups: Registered
Joined: 6/4/2020(UTC)
Posts: 2
Austria

other guest with iPad iOS 13.5.1

System.Exception: There is a media type mismatch between the local stream at index 0 (Audio) and the media description at index 0 (Video).
bei FM.IceLink.Connection.ProcessAndSetDescription(SessionDescription description, Boolean isLocalDescription, Promise`1 promise)
bei FM.IceLink.Connection.DoSetRemoteDescription(Promise`1 promise, SessionDescription remoteDescription)
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