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Problems with login
Rank: Newbie
Groups: Registered
Joined: 6/4/2020(UTC) Posts: 2
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Today we tried to connect to a call with an iPhone the guest was not able to connect in the call manager we got the following messages Quote:
NewGuest 04:55:29 logged in
NewGuest 04:55:32 Caller has made initial contact!
NewGuest 04:55:32 Call Disconnected
NewGuest 04:55:32 Call Disconnected
NewGuest 04:55:33 System.Exception: There is a media type mismatch between the local stream at index 0 (Audio) and the media description at index 0 (Video). bei FM.IceLink.Connection.ProcessAndSetDescription(SessionDescription description, Boolean isLocalDescription, Promise`1 promise) bei FM.IceLink.Connection.DoSetRemoteDescription(Promise`1 promise, SessionDescription remoteDescription)
NewGuest 04:55:33 System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt. bei FM.IceLink.Future`1.DoWaitForResult(ManagedCondition condition) bei FM.IceLink.Future`1.WaitForResult() bei PhoenixInstance3.IceLink3Instance.CreateOfferAnswerInternal(Boolean offer) bei PhoenixInstance3.IceLink3Instance.ReceiveOfferAnswer(String json, String peerId) bei PhoenixLibrary.WebRTCSession.MessageThread()
NewGuest 04:56:14 Camera turned off.
NewGuest 04:56:16 Microphone turned off.
NewGuest 04:56:17 Microphone turned on.
NewGuest 04:56:18 Camera turned on.
NewGuest 04:57:13 logged in
NewGuest 04:57:16 Caller has made initial contact!
NewGuest 04:57:16 Call Disconnected
NewGuest 04:57:16 Sending our reply to initiate the call...
NewGuest 04:57:34 logged in
NewGuest 04:57:55 logged in
NewGuest 04:59:18 logged in
NewGuest 04:59:21 Caller has made initial contact!
NewGuest 04:59:21 Call Disconnected
NewGuest 04:59:21 Sending our reply to initiate the call...
NewGuest 05:02:27 logged in
NewGuest 05:02:31 Caller has made initial contact!
NewGuest 05:02:31 Call Disconnected
NewGuest 05:02:31 System.Exception: There is a media type mismatch between the local stream at index 0 (Audio) and the media description at index 0 (Video). bei FM.IceLink.Connection.ProcessAndSetDescription(SessionDescription description, Boolean isLocalDescription, Promise`1 promise) bei FM.IceLink.Connection.DoSetRemoteDescription(Promise`1 promise, SessionDescription remoteDescription)
NewGuest 05:02:31 Sending our reply to initiate the call...
NewGuest 05:05:05 logged in
NewGuest 05:05:29 logged in
NewGuest 05:05:48 logged in
NewGuest 05:06:12 logged in
NewGuest 05:06:14 Caller has made initial contact!
NewGuest 05:06:14 Call Disconnected
NewGuest 05:06:15 Sending our reply to initiate the call...
NewGuest 05:06:41 logged in
NewGuest 05:06:45 Caller has made initial contact!
NewGuest 05:06:45 Call Disconnected
NewGuest 05:06:45 Sending our reply to initiate the call...
NewGuest 05:07:19 logged in
NewGuest 05:07:23 Caller has made initial contact!
NewGuest 05:07:23 Call Disconnected
NewGuest 05:07:23 Sending our reply to initiate the call...
NewGuest 05:34:52 logged in
how can we resolve this issue? All our other guests had a fast and good connection
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Rank: Newbie
Groups: Registered
Joined: 6/4/2020(UTC) Posts: 2
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other guest with iPad iOS 13.5.1
System.Exception: There is a media type mismatch between the local stream at index 0 (Audio) and the media description at index 0 (Video). bei FM.IceLink.Connection.ProcessAndSetDescription(SessionDescription description, Boolean isLocalDescription, Promise`1 promise) bei FM.IceLink.Connection.DoSetRemoteDescription(Promise`1 promise, SessionDescription remoteDescription)
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