logo

Live Production Software Forums


Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Options
Go to last post Go to first unread
TheRodPedersenShow  
#1 Posted : Wednesday, May 13, 2020 5:49:57 AM(UTC)
TheRodPedersenShow

Rank: Newbie

Groups: Registered
Joined: 5/13/2020(UTC)
Posts: 2
Canada
Location: Saskatchewan

Hey everyone, we run a live show which relies heavily on the V-Mix video call function and generally it works ok but every so often we encounter a call in guest who simply cannot connect in.

Often times, it's related to the "Cannot connect... Check to see if UDP is blocked by your firewall" but I have no resources on how to fix that issue on the fly.

I'm sure this has been asked, but does anyone have any experience fixing that quickly and what's the best way?

Also, has anyone noticed any issues with iPhones in recent weeks? My personal iPhone simply won't connect anymore and we've had multiple guests have issues as well. In saying that, we've also had guests connect totally fine with iPhones... so I'm wondering if certain models work better than others?

Thanks!
dmwkr  
#2 Posted : Wednesday, May 13, 2020 6:08:03 AM(UTC)
dmwkr

Rank: Advanced Member

Groups: Registered
Joined: 2/23/2019(UTC)
Posts: 561

Thanks: 62 times
Was thanked: 131 time(s) in 119 post(s)
Make sure your firewall is configured correctly:
https://www.vmix.com/kno...ll-firewall-requirements

Test it like in bullet point 5:
https://www.vmix.com/kno...on-issues-with-vmix-call
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.