logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Blue screen on vmix for 50% of callers - Keep getting connection failures
Options
Go to last post Go to first unread
Previous Topic Next Topic
advisiontv  
#1 Posted : Sunday, April 12, 2020 4:31:09 PM(UTC)
advisiontv

Rank: Advanced Member

Groups: Registered
Joined: 4/3/2020(UTC)
Posts: 38
United Kingdom
Location: Canterbury

Thanks: 4 times
Was thanked: 4 time(s) in 4 post(s)
What am I doing wrong? I’d say 50% of the Call connections I make with clients and friends never work. Instead they just get a blue screen from me and a black insert instead of their cam. Mainly IOS devices such as iPhones (which most people have) and it happened last night with a performers Samsung phone.
I’m on the latest version on a very high spec i9 9990 computer.
Back to top
WWW

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
zengwei  
#2 Posted : Sunday, April 12, 2020 5:59:06 PM(UTC)
zengwei

Rank: Newbie

Groups: Registered
Joined: 4/1/2020(UTC)
Posts: 7
China
Location: beijing

Thanks: 1 times
We have the same problem. In most cases, remote access is in the blue screen state; but I am lucky than you. As long as the page is refreshed a few times, plus a little extra time to wait for loading, usually these users can join normally
Back to top
richardgatarski  
#3 Posted : Sunday, April 12, 2020 6:06:27 PM(UTC)
richardgatarski

Rank: Advanced Member

Groups: Registered
Joined: 2/18/2014(UTC)
Posts: 1,838
Location: Stockholm

Thanks: 144 times
Was thanked: 297 time(s) in 250 post(s)
Back to top
WWW
admin  
#4 Posted : Sunday, April 12, 2020 7:11:33 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,228
Man
Location: Gold Coast, Australia

Was thanked: 4332 time(s) in 1528 post(s)
The number one reason for not connecting is due to using an incorrect browser.
See below:

iOS

The caller must use Safari and it must be iOS 11 or higher. (Cannot use Chrome on iOS)

Android

The latest Chrome or FireFox must be used and these must be started and the password typed in manually
as using the call link will likely open up a different browser on many phones which is not supported.

With the above in mind we strongly recommend using a laptop or PC instead for the best results
in which case Mac or PC will work with the latest Chrome browser.
Back to top
WWW BLOG
Users browsing this topic
Guest (2)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.139 seconds.