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brenctx  
#1 Posted : Thursday, March 19, 2020 7:00:52 AM(UTC)
brenctx

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Goal: register/activate 60-day trial of vmix

Problem: it gives an error
Steps to recreate:

-- be on Windows 10 Pro
(32gb ram, brand new machine)
-- download version 23.0.0.46
-- run the installer
-- get to a screen that gives you two options:
a) "I Have a Registration Key"
or
B) "Register for a fully functional 60-day Trial"
-- Choose B
-- Enter your email address
-- Hit the OK button
-- Wait
-- See a dialog box, top-title "vMix Error" -- inner box content: "Product Key has expired" with two buttons "Send Error Report" and "Close" -- along with a scrollable textarea that says "Registration"
-- Hit either button, it brings you back to the "enter reg key or register for trial" dialog window.

Expected behavior:
-- it allows the registration, perhaps it sends an email to verify confirm something

Errant behavior:
-- The app doesn't enable a trial, nor contacts you about the trial registration. Instead you get the error above.

I'd love any help.

I searched the website,thinking: do I need to register on the web first somewhere? But I can't find any web based trial-registration forms.

Thank you all so much! Really appreciate any help.
-Brendan

thanks 2 users thanked brenctx for this useful post.
VMIXDAVID7 on 9/14/2021(UTC), sdchplive on 1/31/2022(UTC)
IceStream  
#2 Posted : Thursday, March 19, 2020 7:57:35 AM(UTC)
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@ brenctx

Have you ever used the Trial before?
(it is generally only available to you once)



Ice
thanks 1 user thanked IceStream for this useful post.
brenctx on 3/19/2020(UTC)
brenctx  
#3 Posted : Thursday, March 19, 2020 8:01:53 AM(UTC)
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IceStream,
Hey thanks! I haven't. But, good idea-- I did just try a different email address and had the same error.
Thanks,
Brendan
BionicTdb  
#4 Posted : Friday, March 20, 2020 12:05:33 AM(UTC)
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Originally Posted by: brenctx Go to Quoted Post
IceStream,
Hey thanks! I haven't. But, good idea-- I did just try a different email address and had the same error.
Thanks,
Brendan


I have experienced this:

Entirely new PC except I pulled and used a hard drive from an old PC that I had a trial on. vMix saw this new PC as "already used trial" due only to the hard drive being the same.

recently vMix has seemingly instituted more rigorous checks for vMix trials. these may include IP and hardware. No notes on this I can find. but my experience says so.

best solution drop $60-$350 on the real deal.





Vuurmannetje  
#5 Posted : Friday, March 20, 2020 12:16:16 AM(UTC)
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Im actually experiencing the same error. Currently setting up and pre-programming a server for a church and couldn't get it into trial mode.

My solution was to use one of my currently unused licenses for now.
Sly  
#6 Posted : Friday, June 19, 2020 9:20:09 AM(UTC)
Sly

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Location: Brisbane

I am also getting this, trying to register for a trial of v23.0.0.57.

  • I have never installed vMix previously
  • I had never registered on these forums previously
  • I tried more than one email address


I always get a "Product key has expired" error when trying to register.
admin  
#7 Posted : Friday, June 19, 2020 1:25:59 PM(UTC)
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Hi,

Please drop us an email if you can't register for a trial.
We can check on our end to see if a trial has been used in the past and if so why.

Regards,

Martin
vMix
Sly  
#8 Posted : Friday, June 19, 2020 6:57:12 PM(UTC)
Sly

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Australia
Location: Brisbane

Originally Posted by: admin Go to Quoted Post
Hi,
Please drop us an email if you can't register for a trial.
We can check on our end to see if a trial has been used in the past and if so why.


Thanks for getting a trial key to me. Much appreciated.
Vitalii  
#9 Posted : Wednesday, July 8, 2020 3:19:50 AM(UTC)
Vitalii

Rank: Newbie

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Ukraine
Location: Kiev

Hi i can't get 60 day free trial key

Please help

Buttons in vmix not working

Kv40453@gmail.com

Kutsuruk Vitalii
AliJaved  
#10 Posted : Wednesday, July 8, 2020 6:08:52 PM(UTC)
AliJaved

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Pakistan


my email is ali313816@gmail.com
I am having issue in registering trail version
Mr_Padtm  
#11 Posted : Thursday, July 16, 2020 6:48:58 PM(UTC)
Mr_Padtm

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Italy
Location: rome

Hi everybody!
I work for a TV station in Rome, Italy.
We decided to use Vmix for one of our channels.
I installed several Trials on different PC to teach Vmix to my collegues. I never had issues.
I installed Vmix on a PC that will be our broadcast PC, and i wanted to use a Trial version to build all inputs and Titles, etc. but I can't activate the Trial Licence - i have just an error and i just can press the report button. I changed severals emails, but i have always the same issue.
We will buy the 4K Licence the 1 August.
Can you help me? email is studiogangichiodo@gmail.com
Thanks

Emanuele Borgognone
Videoexe srl
Rome, Italy
mastenpark  
#12 Posted : Saturday, July 18, 2020 4:53:21 AM(UTC)
mastenpark

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having the same issue email: edward.robinson@yahoo.com
doggy  
#13 Posted : Saturday, July 18, 2020 5:01:03 AM(UTC)
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Originally Posted by: mastenpark Go to Quoted Post
having the same issue email: edward.robinson at yahoo.com


Why not email support@vmix.com or https://www.vmix.com/contact-us.aspx directly?

also make sure you installed from a download directly from https://www.vmix.com/
marthaneilson  
#14 Posted : Saturday, July 18, 2020 3:14:44 PM(UTC)
marthaneilson

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Location: New york

I have encountered this, Totally new PC aside from I pulled and utilized a hard drive from an old PC that I had a preliminary on. vMix considered this to be PC as "effectively utilized preliminary" due just to the hard drive being the equivalent. as of late vMix has apparently organized increasingly thorough checks for vMix preliminaries. these may incorporate IP and equipment. No notes on this I can discover. be that as it may, my experience says as much. militaryalphabet.vip
Vu Martin  
#15 Posted : Tuesday, September 8, 2020 7:48:22 PM(UTC)
Vu Martin

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I having the same issue, my email: vu.martin0204@gmail.com

please help me. Thanks
Sergey  
#16 Posted : Sunday, October 25, 2020 9:08:40 PM(UTC)
Sergey

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Belarus
Location: Minsk

Hi! I've got the sane problem with trial registration. E-mail: sdesinov@rambler.ru.

Need help.
sontoloyo  
#17 Posted : Sunday, October 25, 2020 10:51:23 PM(UTC)
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Have you tried it on another email and desktop?
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