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koinonia  
#1 Posted : Wednesday, February 12, 2020 7:50:25 AM(UTC)
koinonia

Rank: Newbie

Groups: Registered
Joined: 9/1/2017(UTC)
Posts: 4
Location: Brazil

After 2 hour with 2 SRT connections (Output 1 and Output 2), vMix closed and opened without any error message.
In the logs I got this error message:
System.Exception: Error listening on SRT socket. ---> vMixCodecLibraryNet.VCException: Error listening on SRT socket.

vMix version: vMix 4K 23.0.0.39 x64
Computer: Dell Laptop G5- Windows 10
Processor: i79750H 2.6 GHz
RAM: 16 GB
Video: nVidia RTX 2060

SRT configuration
Listener
Port: 11101 for Output1
Port: 11102 for Output2
Latency: 2000
Resolution: HD1080
Quality: H264 6mbps AAC 128kbps
With Hardware Encoder and Low Power Encoder

The other side was a Haivision SRT Gateway.

Please let me know if You can find what could caused the vMix crash.
admin  
#2 Posted : Wednesday, February 12, 2020 7:47:27 PM(UTC)
admin

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Location: Gold Coast, Australia

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Please send us an email so we can investigate further.
However if vMix restarted on its own that is usually caused by the graphics card resetting itself which can happen due to faulty driver or card.

Regards,

Martin
vMix
koinonia  
#3 Posted : Wednesday, February 12, 2020 10:45:02 PM(UTC)
koinonia

Rank: Newbie

Groups: Registered
Joined: 9/1/2017(UTC)
Posts: 4
Location: Brazil

Hi Martin,

It happened first when I was in another show last week using an Asus Laptop ROG GL552VW with i7 6700HQ with nVidia GTX960M (441.87). I saw in vMix documentation that this Graphic Card is not supported for SRT, and for the show yesterday I changed the computer to Dell G5 with RTX2060 (442.19). Do you think both computer had faulty driver or card?

Regards,

Daniel
admin  
#4 Posted : Wednesday, February 12, 2020 11:10:04 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 4,349
Man
Location: Gold Coast, Australia

Was thanked: 2468 time(s) in 1078 post(s)
It's hard to say without more information from a support report in vMix.
Please email us and we can guide you through the support process to find out what happened.
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