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Vmix virtual web cam not working
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Carnagio  
#1 Posted : Sunday, July 14, 2019 2:04:39 PM(UTC)
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I'm on windows 10 Enterprise 1803.

I enable the external output.

I open any app that sees web cams (skype desktop, chrome -> hangouts, chrome -> facebook video calls, discord video chat, etc)

The apps all see the vmix virtual cam outputs.

But all the apps get a vague hardware error when attempting to access the vmix cam or they just show black nothingness.

Please halp. <3
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sinc747  
#2 Posted : Tuesday, July 16, 2019 4:08:06 AM(UTC)
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A screen shot of this vague hardware error message might be helpful in diagnosing this problem.

- Tom
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Carnagio  
#3 Posted : Tuesday, July 16, 2019 9:41:29 AM(UTC)
Carnagio

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Here's the error on facebook.
https://imgur.com/a/aHtn4kj

Discord just doesnt work (black screen):
https://imgur.com/a/ytVZvaH

Skype wasnt working yesterday but is today for some reason (nothing changed).

I've tried firefox, chrome, brave, and dissenter for browsers. I've granted access to all sites webcam / microphones in the browser privacy settings.

I've also made sure windows' camera privacy is set to allow camera usage.
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mjgraves  
#4 Posted : Tuesday, July 16, 2019 12:39:52 PM(UTC)
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Originally Posted by: Carnagio Go to Quoted Post
I'm on windows 10 Enterprise 1803.


Since this is the Enterprise Edition, might there be something in the domain settings that stop the virtual webcam driver?
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Carnagio  
#5 Posted : Tuesday, July 16, 2019 3:11:11 PM(UTC)
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This machine is not a member of a domain but I checked the active policy on the machine just to be sure and it is set to the default of "Not configured" which leaves it up to the user in the normal Control panel -> privacy -> camera settings.

Also -- if there was something in windows causing the issue I would expect it to not work on anything. But Skype is using the camera ok. Also other web cam devices work on this machine.
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mjgraves  
#6 Posted : Wednesday, July 17, 2019 12:59:48 AM(UTC)
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It's tough to debug something that's really not visible. Unless maybe vMix has some related logging that could be enabled.

I'd be inclined to create a new user and try it in an clean profile.

Failing that, I'd try a clean install of the OS.
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mavik  
#7 Posted : Wednesday, July 17, 2019 3:22:33 PM(UTC)
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Do you have the Windows Media Extensions installed. I was on a Windows N version and ran into so much trouble that I reinstalled to a standard PRO version. Since then it's flawless.
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