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ProSonas  
#1 Posted : Wednesday, May 29, 2019 2:19:52 PM(UTC)
ProSonas

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Joined: 12/3/2018(UTC)
Posts: 35
Man
Denmark
Location: Vejle

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Hi

We're very, very happy users of vMix and I have problem, I'd like to ask for advice on.

We do commercial, b2b livestreaming and 90% of our clients are first-timers/new clients, we're mostly in a situation, where we live stream from a clients auditorium the first time.

More and more often, we have problems getting online using their network.

Most of the problems arise because their safety/firewall/network settings are so strict, that we're not even allowed access.

Sometimes, like Saturday and yesterday for us, we do get access, but the connection is "flaky" - doing speedtests, shows us lots of speed/headroom, but when streaming, we don't get a consistant result.

How do you guys handle this problem?
slxxi  
#2 Posted : Wednesday, June 5, 2019 6:55:04 PM(UTC)
slxxi

Rank: Member

Groups: Registered
Joined: 8/15/2017(UTC)
Posts: 20
Location: Berlin

The best Case would be talking to the customers IT in advance, so they can grant you Access.

Otherwise we are using LTE-Routers with an unlimited Data Card, make sure to check the Network Speed in advance, depending on the LTE-Coverage.

In cases where we don't have have access to a Power-Socket, we use a mobile Hotspot like "Huawei E5885Ls" which has its own battery pack.

If the reception inside Buildings isn't good enough, we have the Hotspot outside of a Window and have it connected to our PC via a longer Ethernet Cable.

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