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ThomasK  
#1 Posted : Tuesday, March 5, 2019 1:09:38 AM(UTC)
ThomasK

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Hi,

we have an issue to join an external person via vMix Call, other external participants work fine (all using Google Chrome with plenty of internet bandwidth).

For that specific external person app.rtc works fine, but not vMix Call. Errors attached.
She can only see her own video, no vMix output, chat also not working. Call Manager nevers shows her as connected/green.

How to investigate that issue? Firewall/Provider should be fine at her site, else app.rtc wouldnt work, or?

Best,
Thomas

Quote:

Ela 02:46:06 PM
logged in

Ela 02:46:06 PM
Caller has made initial contact!

Ela 02:46:06 PM
Sending our reply to initiate the call...

Ela 02:59:46 PM
System.Net.WebException: The operation has timed out
at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
at System.Net.WebClient.DownloadString(Uri address)
at PhoenixLibrary.WebRTCHost.GetNextMessages()
at PhoenixLibrary.WebRTCSession.MessageThread()
ThomasK  
#2 Posted : Tuesday, March 5, 2019 7:41:54 PM(UTC)
ThomasK

Rank: Advanced Member

Groups: Registered
Joined: 8/11/2018(UTC)
Posts: 49

Thanks: 26 times
Was thanked: 4 time(s) in 4 post(s)
After investigation with the support, it seems that the client uses a broadband connection, which is not suitable for the default return channel of 720p.
We will try to reduce the return channel bandwidth and see if that helps.
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