logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Capture Resolution is not supported
Options
Go to last post Go to first unread
Previous Topic Next Topic
stampersplus  
#1 Posted : Tuesday, October 3, 2017 11:21:20 AM(UTC)
stampersplus

Rank: Member

Groups: Registered
Joined: 9/29/2017(UTC)
Posts: 16
Location: Surrey, BC

Thanks: 9 times
Was thanked: 1 time(s) in 1 post(s)
Hello - I have 2 logitech webcams installed.

1. Logitech HD PRO Webcam 920
Input: Default
Resolution: 1920x1080
Frame Rate NTSC 29.97p

I get this error
AddNewInput.The following are supported:

640x480 NTSC 30p MJPG
160x90 NTSC 30p MJPG
160x120 NTSC 30p MJPG
176x144 NTSC 30p MJPG
320x180 NTSC 30p MJPG
320x240 NTSC 30p MJPG
352x288 NTSC 30p MJPG
432x240 NTSC 30p MJPG
640x360 NTSC 30p MJPG
640x480 NTSC 30p RGB
160x90 NTSC 30p RGB
160x120 NTSC 30p RGB
176x144 NTSC 30p RGB
320x180 NTSC 30p RGB
320x240 NTSC 30p RGB
352x288 NTSC 30p RGB
432x240 NTSC 30p RGB
640x360 NTSC 30p RGB
640x480 NTSC 30p I420
160x90 NTSC 30p I420
160x120 NTSC 30p I420
176x144 NTSC 30p I420
320x180 NTSC 30p I420
320x240 NTSC 30p I420
352x288 NTSC 30p I420
432x240 NTSC 30p I420
640x360 NTSC 30p I420

Unspecified error


2. Logitech HD Webcam C615
Input: Default
Resolution 1280x720
Frame Rate: NTSC 29.97p

I get this error
AddNewInput.The following are supported:

640x480 NTSC 30p MJPG
160x120 NTSC 30p MJPG
176x144 NTSC 30p MJPG
320x240 NTSC 30p MJPG
432x240 NTSC 30p MJPG
352x288 NTSC 30p MJPG
640x360 NTSC 30p MJPG
640x480 NTSC 30p RGB
160x120 NTSC 30p RGB
176x144 NTSC 30p RGB
320x240 NTSC 30p RGB
432x240 NTSC 30p RGB
352x288 NTSC 30p RGB
640x360 NTSC 30p RGB
640x480 NTSC 30p I420
160x120 NTSC 30p I420
176x144 NTSC 30p I420
320x240 NTSC 30p I420
432x240 NTSC 30p I420
352x288 NTSC 30p I420
640x360 NTSC 30p I420

Unspecified error


Both were working 3 days ago. Please help.
Back to top

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
stampersplus  
#2 Posted : Tuesday, October 3, 2017 11:36:53 AM(UTC)
stampersplus

Rank: Member

Groups: Registered
Joined: 9/29/2017(UTC)
Posts: 16
Location: Surrey, BC

Thanks: 9 times
Was thanked: 1 time(s) in 1 post(s)
So I did all those changes as recommended supported error. The C615 is working. I did a change for C920 but it takes so long to come up.

is there a vMix for 32 bit?
Back to top
stampersplus  
#3 Posted : Tuesday, October 3, 2017 11:40:27 AM(UTC)
stampersplus

Rank: Member

Groups: Registered
Joined: 9/29/2017(UTC)
Posts: 16
Location: Surrey, BC

Thanks: 9 times
Was thanked: 1 time(s) in 1 post(s)
The C920 finally came up but with an error "A device attached to the system is not functioning"
Back to top
stampersplus  
#4 Posted : Tuesday, October 3, 2017 11:45:22 AM(UTC)
stampersplus

Rank: Member

Groups: Registered
Joined: 9/29/2017(UTC)
Posts: 16
Location: Surrey, BC

Thanks: 9 times
Was thanked: 1 time(s) in 1 post(s)
I think I have fixed it. We will see how long this will last. I unconnect and reconnect into another port.
Back to top
SportsNetUSA.net  
#5 Posted : Tuesday, October 3, 2017 12:01:56 PM(UTC)
SportsNetUSA.net

Rank: Advanced Member

Groups: Registered
Joined: 10/7/2015(UTC)
Posts: 635
Location: California

Thanks: 122 times
Was thanked: 123 time(s) in 115 post(s)
stampersplus wrote:
is there a vMix for 32 bit?


Go to Start / All Programs / vMix, and you'll see two icons to start vMix, vMix(64) and vMix. The 32bit version starts with the "vMix" icon.

I sounds as if you had both webcams on the same USB 3.0 buss. However, switching to a different port may have fixed the problem.
Back to top
WWW
stampersplus  
#6 Posted : Tuesday, October 3, 2017 12:09:52 PM(UTC)
stampersplus

Rank: Member

Groups: Registered
Joined: 9/29/2017(UTC)
Posts: 16
Location: Surrey, BC

Thanks: 9 times
Was thanked: 1 time(s) in 1 post(s)
SportsNetUSA.net wrote:
stampersplus wrote:
is there a vMix for 32 bit?


Go to Start / All Programs / vMix, and you'll see two icons to start vMix, vMix(64) and vMix. The 32bit version starts with the "vMix" icon.

I sounds as if you had both webcams on the same USB 3.0 buss. However, switching to a different port may have fixed the problem.


I only have the trial version.
Back to top
PRKid  
#7 Posted : Sunday, February 23, 2020 4:58:39 AM(UTC)
PRKid

Rank: Newbie

Groups: Registered
Joined: 2/23/2020(UTC)
Posts: 3
Man
United States
Location: Chattanooga, TN
I realize this was an old post....yet..... How were you able to resolve this issue? I have the 60-day (full function, 1920x1080) software, and, I can not connect the Logitech C920 as an input. Tried many steps and get different errors. Any insights would be appreciated! Thank you!
Back to top
mavik  
#8 Posted : Sunday, February 23, 2020 5:59:18 AM(UTC)
mavik

Rank: Advanced Member

Groups: Registered
Joined: 4/23/2017(UTC)
Posts: 1,243
Man
Location: Germany

Thanks: 3 times
Was thanked: 170 time(s) in 152 post(s)
The C920 should be detected by windows automatically. Just plug it into a free USB port. In vMix press add input at the bottom left. Go to the camera section. Select the C920 from the drop down. Enjoy.
Back to top
WWW
PRKid  
#9 Posted : Sunday, February 23, 2020 6:17:21 AM(UTC)
PRKid

Rank: Newbie

Groups: Registered
Joined: 2/23/2020(UTC)
Posts: 3
Man
United States
Location: Chattanooga, TN
Originally Posted by: mavik Go to Quoted Post
The C920 should be detected by windows automatically. Just plug it into a free USB port. In vMix press add input at the bottom left. Go to the camera section. Select the C920 from the drop down. Enjoy.


Thank you for such a prompt response, much appreciated! I was able to get it working using the 1920x1080 H264 Low Latency with a 30p frame rate. In addition, had to disable the mic on the camera so I could use the Yeti mic/headset.

Not sure why the C920 and Elagato sound capture still show up in the Audio Mixer section since these were not added. I had only added an input for the Yeti.

How does "toggle automatic audio mixing" work? Again, thank you!
Back to top
PRKid  
#10 Posted : Sunday, February 23, 2020 7:07:58 AM(UTC)
PRKid

Rank: Newbie

Groups: Registered
Joined: 2/23/2020(UTC)
Posts: 3
Man
United States
Location: Chattanooga, TN
Originally Posted by: PRKid Go to Quoted Post
How does "toggle automatic audio mixing" work? Again, thank you!


Figured this part out, though hard to interpret with the 2 arrows pointing in different directions and on/off toggle.
Back to top
Users browsing this topic
Guest (4)
Similar Topics
Capture resolution is not supported by this device... (Hardware Compatibility)
by curiousgeorge 4/23/2022 9:54:10 AM(UTC)
Intensity Pro "Capture Resolution is not supported by this device" (Hardware Compatibility)
by cocomihai 5/7/2013 3:12:08 PM(UTC)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2025, Yet Another Forum.NET
This page was generated in 0.181 seconds.