PLEASE HELP! Logitech C920 does not work with Vmix 19 Options  Watch this topic  Print this topic » Normal Threaded

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GoGo		#1 Posted : Sunday, April 23, 2017 2:52:34 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/10/2017(UTC) Posts: 63 Location: Philadelphia Thanks: 51 times Was thanked: 1 time(s) in 1 post(s)		I am at a lost... I have installed the drivers and made sure that my webcam Logitech c900 is still in working order. Why is the video image not showing up in my Vmix 19 timeline? It does show up in Vmix and I can add it as a camera input. I have the lastest Vmix 19 version and my computer is the Asus ROG (The recommended laptop by Vmix) And no I did not update my Windows 10 - to Windows Creator. Just need to get a solution very fast. Thank You
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DWAM		#2 Posted : Sunday, April 23, 2017 5:58:04 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/20/2014(UTC) Posts: 2,721 Location: Bordeaux, France Thanks: 243 times Was thanked: 794 time(s) in 589 post(s)		Hi as of v19, webcams now use MJPEG as the default video format. Try to change this setting when adding this webcam as an input. Guillaume
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1 user thanked DWAM for this useful post.		GoGo on 4/23/2017(UTC)
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AlanZ		#3 Posted : Sunday, April 23, 2017 9:28:58 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/11/2015(UTC) Posts: 354 Location: NJ Thanks: 9 times Was thanked: 45 time(s) in 38 post(s)		C900? Are you sure of that model number? I don't recall that model. I have c910, c920, c925e, c935e, and Brio models. I might also have an old c9000 around somewhere.
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GoGo		#4 Posted : Sunday, April 23, 2017 9:49:00 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/10/2017(UTC) Posts: 63 Location: Philadelphia Thanks: 51 times Was thanked: 1 time(s) in 1 post(s)		AlanZ wrote: C900? Are you sure of that model number? I don't recall that model. I have c910, c920, c925e, c935e, and Brio models. I might also have an old c9000 around somewhere. My apologies... I have the c920
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GoGo		#5 Posted : Sunday, April 23, 2017 9:54:31 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/10/2017(UTC) Posts: 63 Location: Philadelphia Thanks: 51 times Was thanked: 1 time(s) in 1 post(s)		DWAM wrote: Hi as of v19, webcams now use MJPEG as the default video format. Try to change this setting when adding this webcam as an input. Guillaume Hello, I tried to change the settings as you suggested, but none of the other setting worked.
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DWAM		#6 Posted : Sunday, April 23, 2017 10:04:52 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/20/2014(UTC) Posts: 2,721 Location: Bordeaux, France Thanks: 243 times Was thanked: 794 time(s) in 589 post(s)		I have a c920 too. It works perfectly. Are you sure it works with another player? VLC for example... Maybe you have another application using the webcam at the same time. Make sure it is not in use with another software when you want to use it in vMix. Maybe you have an incorrect setting in the Logitech control panel. Try to reset everything to default. PS : edit the title of this topic to indicate the correct webcam reference, please.
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GoGo		#7 Posted : Sunday, April 23, 2017 1:37:18 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/10/2017(UTC) Posts: 63 Location: Philadelphia Thanks: 51 times Was thanked: 1 time(s) in 1 post(s)		DWAM wrote: I have a c920 too. It works perfectly. Are you sure it works with another player? VLC for example... Maybe you have another application using the webcam at the same time. Make sure it is not in use with another software when you want to use it in vMix. Maybe you have an incorrect setting in the Logitech control panel. Try to reset everything to default. PS : edit the title of this topic to indicate the correct webcam reference, please. No other application or software is using the webcam And my settings are correct in the Logitech Control Panel I have tried various setting in Vmix as well and to no avail. The webcam image does not show.
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DWAM		#8 Posted : Sunday, April 23, 2017 1:40:49 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/20/2014(UTC) Posts: 2,721 Location: Bordeaux, France Thanks: 243 times Was thanked: 794 time(s) in 589 post(s)		Did you try with another application like I suggested? Options are VLC, OBS, SplitCam, FMLE, etc...
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1 user thanked DWAM for this useful post.		GoGo on 4/23/2017(UTC)
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sinc747		#9 Posted : Sunday, April 23, 2017 6:27:37 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 1,072 Location: Fairhope, Alabama USA Thanks: 553 times Was thanked: 200 time(s) in 166 post(s)		Try the C920 in a different USB port (and reboot the PC). Try the C920 on a different PC. Working there? Make sure the Logitech software does not load on boot. Check if there are any BIOS or other updates for the ASUS ROG laptop. Update all as needed. Hope this helps. - Tom
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1 user thanked sinc747 for this useful post.		GoGo on 4/23/2017(UTC)
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GoGo		#10 Posted : Monday, April 24, 2017 10:10:05 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/10/2017(UTC) Posts: 63 Location: Philadelphia Thanks: 51 times Was thanked: 1 time(s) in 1 post(s)		sinc747 wrote: Try the C920 in a different USB port (and reboot the PC). Try the C920 on a different PC. Working there? Make sure the Logitech software does not load on boot. Check if there are any BIOS or other updates for the ASUS ROG laptop. Update all as needed. Hope this helps. - Tom Good morning Tom. I am going to try your suggestions and let you know the results (fingers crossed)
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GoGo		#11 Posted : Monday, April 24, 2017 10:11:57 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/10/2017(UTC) Posts: 63 Location: Philadelphia Thanks: 51 times Was thanked: 1 time(s) in 1 post(s)		DWAM wrote: Did you try with another application like I suggested? Options are VLC, OBS, SplitCam, FMLE, etc... Yes, I did and not sure why, but the webcam did not work. with Vmix via those options. The webcam does work with the other software programs, but just not through Vmix.
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GoGo		#12 Posted : Monday, April 24, 2017 10:13:19 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/10/2017(UTC) Posts: 63 Location: Philadelphia Thanks: 51 times Was thanked: 1 time(s) in 1 post(s)		GoGo wrote: sinc747 wrote: Try the C920 in a different USB port (and reboot the PC). Try the C920 on a different PC. Working there? Make sure the Logitech software does not load on boot. Check if there are any BIOS or other updates for the ASUS ROG laptop. Update all as needed. Hope this helps. - Tom Good morning Tom. I am going to try your suggestions and let you know the results (fingers crossed) And the webcam does work in my other laptop with vmix on it.
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